Customer Service Representative
MBSquared dba West Sound Workforce
Bremerton, WA
West Sound Workforce is assisting a nonprofit, community-based transportation provider in sourcing part-time Customer Service Representatives for their Bremerton call center. This organization is a respected leader in accessible transportation, coordinating vital services for nine counties across Western Washington. Their work ensures that elderly individuals, people with disabilities, and others in need have access to safe, timely non-emergency medical transportation.
Reporting to the supervising team, this position is responsible for fielding inbound calls to schedule, adjust, or cancel transportation services for eligible Medicaid recipients. This is not a sales role; instead, it’s an opportunity to provide meaningful support in a calm, focused, and mission-driven environment. A friendly and upbeat phone presence, strong listening skills, and accurate data entry abilities are essential.
If you’re looking for a way to lean into your customer service skills without weekend shifts, cold calls, or in-person interactions and want to make a real difference in your community, this could be a great fit!
Shift information:
- Part-time, Monday–Friday
- 4-hour shifts scheduled between 8 AM – 5 PM
What you will do as a Customer Service Representative:
- Answer incoming calls professionally and courteously
- Ask clarifying questions to determine transportation needs
- Accurately input trip details into a scheduling database
- Provide callers with clear, correct information
- Maintain composure and problem-solve under pressure
What we are looking for:
- Prior customer service experience (call center preferred)
- Typing speed of at least 45 WPM
- Clear verbal communication and strong listening skills
- Computer literacy and ability to navigate multiple systems
- High school diploma or equivalent; confidentiality a must
Benefits available upon permanent hire:
- Medical, dental, vision, and life insurance
- Vacation, sick, and holiday pay
- Flexible Spending Accounts (health and child care)
- 403(b) Plan participation
- Employee Assistance Program
- Optional additional life, AD&D, and long-term disability insurance
Benefits available to temporary and temp-to-hire employees includes sick leave accrued at 1 hour per 40 hours worked; paid Family & Medical leave (per Washington State); 401K after eligibility; holiday pay and vacation bonus after eligibility; and opt-in for health insurance, personal Aflac and life insurance plans available. Want to learn more about our benefits for temporary employees, including a 401K plan and vacation bonus? Visit our benefits page!