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Customer Service Representative

Connexion Systems + Engineering

Braintree, MA

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JOB DETAILS
SALARY
SKILLS
Administrative Skills, Communication Skills, Customer Relations, Customer Support/Service, Data Analysis, ERP (Enterprise Resource Planning), Finance, Knowledge Base, Microsoft Excel, Microsoft Office, Microsoft Word, Order Management, Order Processing, Presentation/Verbal Skills, Problem Solving Skills, Product Pricing, Quality Control, Reporting Skills, Resolve Customer Issues, Technology Sales, Telephone Skills, Track Customer Issues, Trend Analysis, Writing Skills
LOCATION
Braintree, MA
POSTED
3 days ago
Job Title: Customer Service Representative
Pay Rate: $20/hr.
Location: Braintree
Duration: Temp-Perm
Shift: Mon-Thu 7:30am – 4:45pm (30 min lunch) and Fri 7:30am – 12:30pm.

Overview:
We're hiring a full-time, temp-to-hire Customer Support Representative with a background in appliance and technology sales. If you have a passion for helping customers and a knack for detail, we want to hear from you.
What you'll do:
  • Serve as the main point of contact for customers via email and phone, handling inquiries and resolving issues related to our product lines.
  • Process all incoming orders, ensuring accuracy in products, pricing, and delivery requirements.
  • Prepare quotes and manage order processing from start to finish.
  • Coordinate with other departments, including shipping, finance, and quality control—to solve customer problems efficiently.
  • Maintain detailed records of customer interactions and update our product knowledge base.
  • Analyze data to create reports on customer issues and trends.
  • Assist with other clerical tasks as needed.

What you'll bring:
  • 1-3 years of experience in a customer support role.
  • Strong verbal and written communication skills with an excellent telephone manner.
  • Proficiency in Microsoft Office (Word and Excel).
  • Experience with ERP systems is a plus.
  • An associate’s degree or an equivalent level of knowledge is preferred.

About the Company

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Connexion Systems + Engineering

Connexion is an award-winning professional staffing firm that strives to be the unrivaled staffing solution for job seekers by expertly connecting talent with opportunity.  Over the last 20 years Connexion has built the most admired team of staffing experts in the industry.  We give back, change lives and offer unconditional support to the candidates we represent.

Put Connexion's 20 years of experience to work for you! Our professionals have unrivaled relationships and contacts with the hiring managers, human resources team and decision makers at the most desirable companies to work for.

Don't let your resume get lost in an inbox, Connexion's recruiting team will advocate on your behalf to get you the job you want

COMPANY SIZE
500 to 999 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
1999
WEBSITE
https://www.csetalent.com/