Customer Service Representative

In this role, you'll support customers of a well-established luxury brand, ensuring every interaction is smooth, helpful, and memorable. We're looking for a customer-focused, detail-oriented professional who enjoys helping people and delivering premium service.

About the Job

Customer Service Representative

Location: Boynton Beach, FL (Onsite)

Salary: $45,000 - $55,000/year (DOE + performance)

Schedule: Full-time | Monday-Friday | Day Shift | No Weekends

Hours: Shifts scheduled between 9:00 AM and 9:00 PM (8-hour shifts with a 1-hour lunch break)

About the Role:

We're looking for a customer-focused, detail-oriented professional who enjoys helping people and delivering premium service. In this role, you'll support customers of a well-established luxury brand, ensuring every interaction is smooth, helpful, and memorable.

What You'll Do:

• Deliver exceptional customer support via phone in a professional and friendly manner.
• Assist customers with inquiries related to high-end luxury products.
• Accurately document and manage interactions using CRM systems.
• Collaborate with team members via Slack and Google Workspace.
• Focus on problem-solving and creating a positive customer experience.

What We're Looking For:

• Strong communication skills (written and verbal English).
• A genuine passion for customer service and helping others.
• Ability to stay organized and multitask in a fast-paced environment.
• Experience with CRM tools, Slack, or Google Workspace is a plus.

Why Join Us?

• Established & Growing Company - Over 35 years in business.
• Reputable Luxury Brand - 3,000+ 5-star Trustpilot reviews.
• Career Growth Opportunities - We promote from within.
• Supportive Team Culture - Collaboration and respect are at our core.

Compensation & Benefits:

• Paid Time Off: 5 vacation days (after 1 year) + paid federal holidays.
• 401(k): Eligibility after 6 months.
• Health Insurance: Company contribution included.