Customer Service Representative

ENABLE your future through light.Excelitas is a global technology leader with more than 7500 employees focused on delivering market-driven solutions to fulfill the illumination optical detection and imaging needs of OEMs and end-users across the biomedical semiconductor industrial consumer products scientific security defense and aerospace sectors.ENGAGE with us today and make your contribution to the future Join the team that leading technology companies turn to for cutting-edge photonic innovation. At Excelitas Technologies you are how we EXCEL.We are currently seeking a Customer Support Coordinator who will drive account retention through superior customer responsiveness and attention to detail. They will perform order management in a complex fast-paced and diverse environment. This Representative will also provide support to external customers and facilitate internal communications related to order fulfilment and customer requirements.Main responsibilitiesProvide company and specific product information to prospects andor customers. According to policy quote standard price and delivery of commercial products via telephone fax and email.Receive and enter sales order information into the applicable ERP. On-board new customers including all customer contact billing and shipping information.Interface with Sales and Manufacturing Operations to coordinate production and delivery schedules proactively alert applicable team of any concerns.Create and maintain customer files to contain all order quotation invoices and other documentation related to that customer.Coordinate returns with decentralized cross-functional contacts to ensure timely review and resolution track and advise customers of current status and discuss repair quotations for out-of-warranty products.Support assigned business development managers BDMs by providing open order reports participating in conference calls as needed and assisting with resolution of any other sales related issues where applicable.Support the Finance organization with collections on new Cash in Advance accounts receive and match Letters of Credit as required ensuring orders are processed accurately while maintaining sound financial controlsAssist with adherence to ISO 9000 standards and requirements the Export Management System EMS Internal Control Program ICP and Import Management System IMS prepare various reports as requested including sales orders and backlog data late shipments open and closed RMAs bookings etcResponsible for the tactical requirements of export and import compliance including obtaining the required export licenses prior to shipment export. Obtain Certification of Ultimate Export Consignee andor End User Certificates andor End Use Statements as necessary for new ordersMaintain documentation according to company record retention policActively participate in the on-going assessment of customer support processes and incorporate approved improvements.Other duties as assignedRequirementsBachelors degree in business or related field preferred.Two years of customer support inside sales or contract administration work experience preferred.Previous manufacturing experience preferred.Previous experience using enterprise resource planning ERP software preferred.Knowledge of importexport regulations and terms preferred.Highly organised self-motivated and possesses a desire to work at a fast pace with a sense of urgency accuracy flexibility and ability to make decisions independently.Ability to manage several tasks at once.Ability to work on a wide variety of tasks with little or no supervision.Able to foster strong relationships with customers internal and external and communicate effectively in person via the telephone and electronically.Able to negotiate with others to resolve conflicting objectives and priorities to ensure customer satisfaction.Strong Microsoft Suite Skills preferred Salesforce experience preferred.Benefits start day 1 Medical Dental Vision 401K Holiday Pay PAID MaternityPaternity leave Tuition Reimbursement Long-term and Short-term disability.Pay range 56000- 70000 annually depending on experience.Our facility in Boulder Colorado has key functions in Research and Development Operations Production and other disciplines. This facility specialises in the manufacturing of ultra-precision optical components optical thin film coatings and optical sub-assemblies for demanding applications in lasers materials processing instrumentation life sciences avionics and defence.This site offers capabilities that include substantial design and engineering resources comprehensive optical fabrication and coating capabilities advanced assembly technology and an extensive in-house metrology lab.LI-FM1 on-siteThis position requires the use of information which is subject to the International Traffic in Arms Regulations ITARVisa sponsorship is not available for any position at ExcelitasEqual OpportunityAffirmative Action EmployerMinoritiesFemalesDisabilityVeteranGender IdentitySexual OrientationExcelitas is seeking leaders and innovators to join our global team Visit httpsjobs.excelitas.com