The Customer Service Representative provides airport assistance by greeting passengers, answering questions about their tours, checking in bookings, issuing boarding passes, and updating flight information.
They direct passengers to gates, handle luggage check-in, respond professionally to complaints, audit flight manifests, and follow security procedures.
Must independently resolve customer service issues related to refunds, flight changes, and rescheduling, working closely with the accounting department.
Fluency in English is required; additional languages are a plus.