Communication Skills, Customer Experience, Customer Relations, Customer Support/Service, Economic Development, High School Diploma, Insurance, Loan Servicing, Maintain Compliance, Mortgage, Multilingual, Multitasking, Quality Metrics, Residential Mortgages, Resolve Customer Issues, Spanish Language
Join Our Team!
We are looking for motivated and customer-focused individuals to join our team as Customer Service Representatives in our Loan Servicing Department. As a Customer Service Representative you will play a vital role in delivery exceptional customer service to our customers, ensuring their mortgage-related needs are met. In this role, you will be responsible for responding to customer inquires related to their mortgage payments, taxes, and insurance, while providing a positive customer experience.
Key Responsibilities:
- Provide accurate information and assistance to borrowers in regard to their home loans
- Resolve customer issues efficiently while maintaining a high level of professionalism and empathy
- Document customer interactions and update account information accurately in the system
- Maintain the highest level of confidentiality and security when handling client information
- Follow company policies and procedures to ensure compliance and quality standards
- Other job duties as assigned
At our organization, we are dedicated to improving lives and strengthening Idaho communities. We believe that housing opportunities, self-sufficiency, and economic development are the pillars of progress. Join us and be part of a professional and mission-driven organization that makes a meaningful impact on the lives of Idahoans.
Requirements:
- High school diploma or equivalent
- Strong customer service and communication skills
- Ability to work in a fast-paced environment with multiple priorities
- Familiarity with mortgage terminology and processes is a plus
- Bilingual in Spanish preferred
I
Idaho Housing and Finance Association