Customer Service Representative - Billing Collections

Customer Service Representative - Billing Collections

Salary

$34,380.14 - $54,961.82 Annually

Location

144 N. Sycamore St., Petersburg VA 23803, VA

Job Type

Full-Time

Job Number

1081

Department

Billing & Collections

Opening Date

05/22/2026

Closing Date

6/22/2026 11:59 PM Eastern

• Description
• Benefits
• Questions

Description

General Description

The purpose of the class is to manage the accurate billing and collection of all revenue due to the City. The class is responsible for ensuring the accurate & timely billing for various taxes and public service bills to achieve maximum revenue collection for the City.

Ensure compliance with City and State tax laws and regulations, and maintenance of the Citys tax roll under the direction of the Assistant Manager of Billing and Collections.

Essential Functions

Duties and Responsibilities

The functions listed below are those that represent the majority of the time spent working in this job. Management may assign additional functions related to the type of work of the job as necessary.

Essential Functions:

• Provide positive customer service and answer inquiries in person, by phone and by email to all internal and external customers.
• Responsible for analyzing and researching accounts and resolving account issues.
• Collect payments, enter, and post taxpayer fees and payments such as personal property, real estate, utility bills, licenses, etc.
• Balance payments and reconcile daily transactions for deposits and reports.
• Maintain proper payment handling practices and a high degree of accuracy with financial transactions.
• Performs other duties as required.

Qualifications

Minimum Education and Experience Requirements:

High school diploma or general education degree (GED)

One to two years of general customer service experience or training in working with the public involving financial activity; or any combination of training and experience which provides the required knowledge, skills, and abilities.

Preferred Qualifications: Working knowledge of spreadsheets or Microsoft Excel, Word and Outlook. Familiarity with Bright Municipal Accounting Software or database software.

Additional Requirements

Americans with Disabilities Act Compliance:

The City of Petersburg is an Equal Opportunity Employer. ADA requires the City of Petersburg to provide adequate accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.

For a summary of Benefits currently being offered by the City of Petersburg for Full-Time Employees Only, please click the following link: http://www.petersburgva.gov/index.aspx?NID=518

01

10-point compensable veteran. You must have an existing compensable service-connected disability of 10 percent or more. Other 10-point veteran include disabled veteran or a veteran who was awarded the Purple Heart for wound or injuries received in action, veterans widow or widower who has not remarried, wife or husband of a veteran who has a service-connected disability, widowed, divorced or separated mother of an ex-service son or daughter who died in action, or who is totally and permanently disabled. Do any of these apply?

• Yes
• No

02

5-point veterans must have been discharged under honorable conditions and had one of the following: Active duty in the Armed Forces of the United States, in a war, or during the period 4/28/52 - 7/1/55 or active duty for more than 180 consecutive days other than for training, any part of which occurred during the period beginning 2/1/55 and 10/14/76 or active duty during the Gulf War sometime between 8/2/90 - 1/2/92 or active duty in a campaign or expedition for which a campaign badge has been authorized or active duty for which more than 180 consecutive days other than for training, any part of which occurred during the period beginning 9/11/2001 and ending on the date prescribed by the Presidential proclamation or by the law as the last date of operation Iraqi Freedom. Do any of these apply?

• Yes
• No

03

What is your highest level of education?

• High School diploma or GED
• Some college
• Associate degree
• Bachelor degree
• Graduate degree or higher
• No degree

04

Do you have experience using a computerized cash register to collect fees and make retail merchandise sales?

• Yes
• No

05

Are you a City of Petersburg employee?

• Yes, I am a City of Petersburg employee.
• No, I am not a City of Petersburg employee.

06

Do you possess a valid Drivers License issued by the Commonwealth of Virginia, or another state with reciprocity?

• Yes
• No

07

Are you a City of Petersburg employee (full-time or part-time/temporary)?

• Yes, I am a City of Petersburg employee.
• No, I am not a City of Petersburg employee

08

How many years of data entry experience do you possess?

• 0 to 2 years of experience
• 2 to 4 years of experience
• 4 to 6 years of experience
• More than 6 years of experience

09

Do you have working knowledge of the American with Disabilities Act (ADA) and its applications?

• Yes, I do have the ability to perform the physical requirements of the position.
• No, I am unable to perform the physical requirements of the position.

10

How many years of direct customer service experience do you possess in dealing with the general public?

• 0 to 6 months of experience
• 6 months to 1 year of experience
• 1 to 3 years of experience
• More than 3 years of experience

11

How many years of customer service do you possess working with the general public? (This must be detailed in the Work Experience section of your application.)

• 0 to 1 year of experience
• 1 to 3 years of experience
• 3 to 5 years of experience
• More than 5 years of experience

12

Do you have experience handling payments?

• Yes
• No

13

Were you referred by US Army PaYS or Virginia Values Veterans V3? If so, please specify which program.

14

Have you previously worked for the City of Petersburg? If so, what department?

Required Question

Employer City of Petersburg

Address 135 No. Union Street

Petersburg, Virginia, 23803

Phone 8047332381

Website http://www.petersburgva.gov