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Client Services Jobs

Customer Service Representative (Bilingual) - Onsite

InteLogix

Waco, Texas

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JOB DETAILS
SKILLS
Background Investigation, Communication Skills, Computer Skills, Customer Escalations, Customer Experience, Customer Relations, Customer Satisfaction, Customer Support/Service, Dental Insurance, Exceeded Sales Goal, Industry/Trade Analysis, Multilingual, Performance Metrics, Problem Solving Skills, Process Development, Resolve Customer Issues, Team Player, Typing, Vision Plan
LOCATION
Waco, Texas
POSTED
6 days ago

Pay rate: $16/hr

Who we are:

At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.

What’s the Role About?

If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you!

In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.

  • Are you energetic, enthusiastic with an engaging personality?

  • Are you driven to deliver effective results while providing excellent customer service?

  • Do you have extraordinary communication skills?

What’s in it for YOU?

  • Paid Training

  • Medical, Dental, and Vision Insurance

  • Paid Time Off

  • Employee Discounts

  • Full-time, non-seasonal

  • Career Advancement

Responsibilities

  • Serve as the primary point of contact for customers via phone
  • Provide exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutions
  • Maintain a thorough understanding of products, services and policies to effectively assist customers
  • Accurately document customer interactions and transactions across all tools/platforms
  • Collaborate with other departments to resolve customer issues and escalate complex problems as necessary
  • Strive to exceed customer satisfaction goals and performance metrics
  • Continuously seek opportunities to improve the customer experience and streamline processes
  • Stay updated on product knowledge and industry trends to better assist customers
  • Ability to work within the defined hours of operation with flexibility needed on weekends and holidays

What We Look for in a Candidate:

  • Must be 18 years of age or older
  • High School Diploma or equivalent
  • Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions and constant sedentary work
  • Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone
  • Typing Assessment required 
  • Schedules vary based on job related factors
  • Superb attendance, so you can be there when our customers need us

All job offers are contingent upon completion of drug screen and completion of background check.

About the Company

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InteLogix

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