The Customer Service Representative is the organization's primary point of contact, responsible for representing the company professionally, building rapport, providing information, and guiding warm leads through the sales process with integrity.
They handle inside sales, communicate customer needs, suggest programs, set appointments, conduct sales presentations, process payments, and address customer questions or complaints.
The role requires excellent sales, negotiation, communication, and organizational skills, proficiency in CRM and software, and bilingual fluency in English and Spanish.
Candidates should have at least 2 years of sales experience, a high school diploma (Bachelor's preferred), and be adaptable to a fast-paced environment.
Benefits include health insurance, PTO, 401K, tuition reimbursement, and professional development. The company values diversity and promotes an inclusive workplace.