Details:
Stefanini Group is hiring!
Stefanini is looking for a Customer Service Representative in Riverdale, IA 52722
For quick Apply, please reach out to Ashish Gupta, call 248 582 6546/ email: ashish.gupta@stefanini.com
Job Title: Customer Service Representative
Location: 4879 State St, Riverdale, IA 52722
Hours Per Week: 40.00
Hours Per Day: 8.00
Days Per Week: 5.00
Job Summary:
- Client is currently seeking a Senior Customer Sales and Service Representative, Industrial to join our Rolled Products (RP) Headquarters (HQ) business unit at our Davenport Works Operations facility.
Primary Responsibilities:
- The key role of the Industrial Sr. CSSR is to manage day-to-day account activities and to act as the liaison between the business and its customers.
- They are accountable for delivering value-added services resulting in the highest level of customer satisfaction, thereby creating sustainable competitive advantage in the marketplace.
- This position requires little or no supervision and requires independent action and initiative within assigned areas of responsibility while managing multiple customers, customer locations, and plant locations.
Major Activities/Key Challenges:
- Manage the day-to-day account activities for the customer. Including, but not limited to: Booking customer orders, non-standard order entry, status checks and expediting of orders, as well as resolution of related problems involving the plant.
- Work closely with Supply Chain Management at the plant to ensure material is available to the end customer.
- Translate customer requirements and specifications prior to order entry.
- Prepare written quotations to quote pricing.
- Involved, and in cooperation with Outside Sales, in developing new business opportunities with existing customers.
- Work closely with support staff providing guidance regarding the customer order cycle process
Qualifications
Basic Qualifications:
- Associates degree from an accredited institution.
- Minimum 3 years of experience in sales/customer service, supply chain, accounting, or information systems.
Preferred Qualifications
- Bachelor''s degree from an accredited institution.
- Experience in sales/customer service, accounting, information systems, or supply chain experience in a manufacturing environment.
- Proficient computer skills including Oracle and MS Office programs Excel, Word, and Outlook.
- Experience using multiple complex computer systems simultaneously.
- Experience analyzing data from multiple sources and reaching conclusions and outcome with this information.