Call Centers, Communication Skills, Customer Escalations, Customer Experience, Customer Support/Service, Detail Oriented, High School Diploma, Identify Issues, Logistics, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Microsoft Project, Microsoft Word, Multitasking, Organizational Skills, Problem Solving Skills, Record Keeping, Resolve Customer Issues, Supply Chain, Team Player, Time Management, Transportation Routing
Job Title:Customer Service Representative
Location:Bessemer, AL (Onsite)
Job Type: 6 Months Contract
Max Pay Rate:$18.75/hour
Schedule:Shift Details: Sun, Mon, Tues, Wed, Thurs | 9:00am - 6:00pm
Sun, Mon, Tues, Wed, Thurs | 9:00am - 8:00pm
Fri, Sat, Sun & Mon | 7:00am - 6:00pm
Tues, Wed, Thurs, Fri, Sat | 7:00AM - 4:00PM
Mon, Thurs, Fri, Sat | 9:00am - 8:00pm
Job Overview
We are seeking a Customer Service Representative to join a fast-paced team supporting customers, business partners, and drivers. In this role, you'll help ensure exceptional customer experiences by resolving issues, coordinating deliveries, and providing timely support via phone and email.
If you're a strong communicator who enjoys problem-solving, multitasking, and working in a collaborative environment, we'd love to hear from you.
Responsibilities
- Respond to customer and business partner inquiries via phone and email
- Resolve customer concerns professionally and efficiently
- Troubleshoot and resolve delivery-related issues
- Monitor delivery routes and shipment progress
- Scan haul-away pods and verify required documentation
- Process delivery order changes and cancellations
- Maintain accurate records and provide excellent customer service
Required Qualifications
- High school diploma or equivalent
- Minimum 1 year of customer service experience, preferably in a call center or logistics environment
- Proficiency in Microsoft Office (Word, Excel, PowerPoint; MS Project is a plus)
- Strong communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Excellent organizational skills and attention to detail
Preferred Qualifications
- Call center experience
- Transportation, logistics, or supply chain experience
- Experience handling customer escalations
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