Claims Processing, Communication Skills, Customer Experience, Customer Relations, Customer Support/Service, Customer Training, Detail Oriented, Health Plan, Insurance, Marketing, Presentation/Verbal Skills, Problem Solving Skills, Resolve Customer Issues, Team Player, Time Management, Training/Teaching, Writing Skills
- Health benefit options
- Simple IRA
- Bonus based on performance
- Competitive salary
- Opportunity for advancement
- Paid time off
- Training & development
About our Agency:
I have been an American Family agent for over 30 years, building a trusted, relationship-driven agency centered on taking care of both clients and team members. We take a family-oriented approach in everything we do, treating every interaction with kindness, support, and a commitment to doing the right thing.
Our core values guide how we operate every day: be kind, be honest, keep growing, speak up, and work together to win together.
For our team, we offer a Simple IRA, health benefit options, PTO, paid holidays, and a strong focus on work-life balance. We also provide a consistent schedule with no nights or weekends, plus early Fridays with the office closing at 1:00 PM.
Our office culture is supportive, collaborative, and values-driven. We’re looking for someone who is positive, team-oriented, and aligned with our values - someone who wants to grow while being part of a team that truly cares about each other and the people we serve.
Position Overview:
As an Insurance Customer Service Representative, you will be a key point of contact for our clients, providing timely and accurate information while ensuring a positive customer experience. This role involves addressing inquiries, resolving issues, and offering support on a variety of insurance-related matters.
Responsibilities:
- Establish customer relationships and follow up with customers, as needed.
- Responding promptly to customer inquiries via phone and email.
- Providing information about insurance policies, coverage details, and claims processes.
- Assisting clients with policy changes, updates, and renewals.
- Investigating and resolving customer issues or concerns with empathy and professionalism.
- Use a customer-focused, needs-based review process to educate customers about insurance options.
Requirements:
- Interest in marketing products and services based on customer needs
- Excellent communication skills - written, verbal, and listening
- People-oriented
- Detail oriented
- Proactive in problem-solving
- Able to learn computer functions
- Ability to work in a team environment
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Amy Chimielewski Agency Inc.