Customer Service Representative

Customer Service Representative

Surestaff is immediately hiring a Customer Service Representative for a client in Batavia, IL. The Customer Service Representative excels using their own organization and time-management skills. They are responsible for managing customers and new storelocations through the quoting, production, delivery, and installation process. Surestaff is invested in their team members! All temp to hire employees are offered competitive compensation ($20-26/hr) as well as a benefits package including health insurance (medical, dental, and vision).

Available shift: 7:00am-3:30pm Monday-Friday

Responsibilities of the Customer Service Representative:

• Interact with customers via phone and zoom
• Answer customer questions
• Solve issues in the field with installation or with deliveries
• Direct contact with customers regarding scheduling and changes of projects
• Estimate jobs from blueprints
• Write orders for specific jobs
• Manage inventory levels
• Maintain and track jobs through the duration of the project for timeliness and accuracy
• Produce quality control sheets for product
• Assist and work side by side with Project Managers with day-to-day needs
• Material sourcing
• Other duties as needed

Required Qualifications of the Customer Service Representative

:

• High school diploma or equivalent
• 3+ years of experience with customer service in a manufacturing environment preferred
• Basic construction knowledge
• Proficient computer skills, including Microsoft Office programs (especially Excel)
• Excellent communication, time management, and organizational skills
• Experience reading blueprints preferred

At Surestaff, we are dedicated to helping individuals unlock their career potential through meaningful job opportunities. As a leading staffing agency in the light industrial and manufacturing space, we pride ourselves on connecting talent with top employers across the Midwest and Southeast. We understand that finding the right job is about more than just a paycheck – it's about finding the opportunity that fits your skills, goals, and lifestyle. Here are the benefits you'll enjoy when you partner with us:

• Access to a wide range of job opportunities
• Competitive pay
• Health and Wellness Programs (including EAP)
• Medical benefits including medical, vision, dental, and prescriptions
• Electronic weekly pay
• Employee Advocacy & Personalized Job Support

Surestaff also follows all applicable state and local laws regarding sick time, paid time off, and retirement savings programs. Surestaff is an equal opportunity employer.

Notice Regarding the Use of Artificial Intelligence in Employment Decisions

In accordance with state mandates, we are providing this notice to inform all applicants and employees that artificial intelligence (AI) tools may be used at various stages of our employment processes. This may include recruitment, screening, hiring, promotion, or other employment‑related evaluations. AI tools may assist in reviewing application materials, assessing qualifications, or supporting decision‑making. These tools do not replace human judgment; rather, they are used to support consistent and efficient evaluation. Our commitment to speed-to-hire means we work efficiently to get you placed in the right role, fast. If you're ready to take control of your career, explore exciting opportunities, and gain experience that lasts, then Surestaff is the place for you. Let's get started today!