We are seeking a Customer Service Representative to serve as a key contact for patients, caregivers, referral sources, and accounts, providing information, processing orders, and resolving issues via phone, in person, or online. Responsibilities include understanding product offerings, insurance verification, intake procedures, complaint resolution, and accurate documentation. The role involves greeting visitors, managing correspondence, qualifying orders, scheduling deliveries, handling complaints courteously, and ensuring timely processing of paperwork. Candidates should have a high school diploma, clerical or customer service experience, proficiency in Microsoft Office, and strong communication skills. Knowledge of insurance billing and medical office procedures is preferred. The position offers competitive pay, comprehensive benefits, and opportunities for ongoing training, with duties performed across multiple locations as needed. Strict adherence to company policies and continuous skill development are essential.