Customer Service Representative
Discount Solar
Bakersfield, CA
Job Title: Customer Service Representative (Entry-Level)
Company: Discount Solar
Location: Bakersfield, CA (On-site)
Pay Range: $15.00 – $17.00 per hour
Job Type: Full-time
About Discount Solar
At Discount Solar, our mission is simple: making clean, renewable energy affordable for every homeowner in the Central Valley. We pride ourselves on transparency, efficiency, and providing a "no-hassle" experience for our customers. As we continue to grow in Bakersfield, we are looking for a high-energy, empathetic professional to join our front-line support team.
The Role
This is an entry-level position perfect for someone looking to jumpstart their career in the green energy sector. As a Customer Service Representative, you are the voice of Discount Solar. You will handle incoming inquiries, assist customers through their solar installation journey, and ensure that every interaction leaves a positive impression.
Key Responsibilities
- Customer Support: Handle inbound calls, emails, and chats regarding billing, installation schedules, and system performance.
- Problem Solving: Address customer concerns with patience and clarity, finding solutions that align with company policy and customer satisfaction.
- Coordination: Work closely with our installation and sales teams to provide customers with accurate updates on their project status.
- Data Entry: Maintain clean and accurate customer records in our CRM system.
- Education: Help customers understand their utility bills and the long-term benefits of their solar investment.
What We're Looking For
- Communication: Strong verbal and written communication skills.
- Attitude: A "customer-first" mindset and a positive, resilient attitude.
- Tech-Savvy: Comfortable using basic office software (Google Workspace/Microsoft Office) and a willingness to learn our CRM.
- Reliability: Punctuality and a strong work ethic are essential for our fast-paced environment.
- Bilingual (Bonus): Proficiency in Spanish is a major plus but not required.
Qualifications
- High School Diploma or GED.
- 0–2 years of experience in retail, hospitality, or office administration (we will train the right person!).
- Must be based in or able to commute to our Bakersfield office.