Customer Service
Full Time
Position Description
American Guardian Warranty Services, Inc. (AGWS), an affiliate of Reynolds and Reynolds, is looking for a Customer Service Representative - Automotive to join our growing team. As a Customer Service Representative you will be responsible for taking inbound calls from AGWS Customers to assist with questions related to maintenance claims. You will assist customers by walking them through and helping them understand their contract in relation to their maintenance claim requests. Responsibilities will include, but are not limited to:
\n- Reviewing automotive contracts and evaluating maintenance claims\n- Obtaining any needed documentation from the customer to assist with processing maintenance claims\n- Assisting customers with general questions related to their contracts, and going over provisions on contracts\n- Using the AGWS system to log notes and input documentation \n#LI-Remote \nTraining
On the job
\nRequirements
Bilingual in English/Spanish preferred; Technical certification or degree preferred; Strong customer service and phone skills; Previous automotive experience in service or automotive related customer service is a plus; Must be able to type a minimum of 30 WPM; Strong multitasking skills; ASE certifications a plus
\nBenefits
We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:
\n- Medical, dental, vision, life insurance, and a health savings account\n- 401(k) with up to 6% matching\n- Paid vacation and sick days\n- Eight paid holidays\n- Referral bonuses\n- Professional development and training\n- Promotion from within \nReynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer. \nSalary:
45,000.00 - 45,000.00 / Yearly
Reynolds and Reynolds is an industry leader in developing software and business forms for the automotive industry. These products enable car dealerships to operate more efficiently and effectively in a competitive marketplace.
Our people are the key to our ongoing success. We foster an environment that allows our associates to grow professionally through challenging work, developmental training classes and an emphasis on promotion from within. We strive for an ideal work setting by providing state-of-the-art facilities and amenities, such as on-site cafés and fitness centers, sports leagues, and participation in local charitable activities.
To learn more about what it’s like to work at Reynolds, please visit our blog at http://life.reyrey.com!