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Customer Service Representative -Auto Body Repair

Ryans Auto Body

Ocean, NJ

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JOB DETAILS
SKILLS
Automotive Industry, Automotive Repair and Maintenance, Body Shop, Communication Skills, Computer Skills, Computer Systems, Customer Relations, Customer Satisfaction, Customer Support/Service, Customer/Client Research, Detail Oriented, High School Diploma, Insurance Claims, Maintenance Services, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Resolve Customer Issues, Systems Administration/Management, Telephone Skills, Time Management, Track Customer Issues, Training/Teaching, Writing Skills
LOCATION
Ocean, NJ
POSTED
30+ days ago
Benefits:
  • Opportunity for advancement
  • Paid time off
  • Training & development

About the Role:
Join Ryans Auto Body as a Customer Service Representative and become the first point of contact for our valued customers. In this dynamic role, you will help guide customers through their auto body repair journey, ensuring a seamless and positive experience.



Responsibilities:
  • Provide exceptional customer service by addressing inquiries and resolving issues promptly.
  • Assist customers with the repair process, including estimates, timelines, and insurance claims.
  • Maintain accurate records of customer interactions and transactions.
  • Coordinate with technicians to ensure timely updates on vehicle repairs.
  • Manage incoming calls and emails, providing information and support as needed.
  • Promote additional services and products to enhance customer satisfaction.
  • Ensure a clean and welcoming reception area for customers.
  • Participate in team meetings to discuss customer feedback and service improvements.
Requirements:
  • High school diploma or equivalent; additional education in customer service is a plus.
  • Proven experience in customer service, preferably in the automotive or repair industry.
  • Strong communication skills, both verbal and written.
  • Ability to handle difficult situations with professionalism and empathy.
  • Familiarity with auto body repair processes is a plus.
  • Proficient in using computer systems and customer management software.
  • Strong organizational skills and attention to detail.
  • Positive attitude and a passion for helping others.
About Us:
Ryans Auto Body has been serving the Ocean, NJ community for over 40 years, providing top-notch auto body repair services. Our commitment to quality and customer satisfaction has earned us a loyal customer base, and our employees thrive in a supportive and friendly work environment.

About the Company

R

Ryans Auto Body