Customer Service Representative

Client Support Specialist

Pay Rate: $21-$22 per hour

Summary:

• Location: Austin, TX
• Duration: 4 Month Contract
• Work Mode: 100% onsite

Responsibilities:

• Provide application support to both internal teams and external customers.
• Contribute subject matter expertise to ensure customer satisfaction and organizational success.
• Maintain performance standards and represent the company.
• Demonstrate solid knowledge of application, product, and services.
• Provide support and troubleshooting of applications via telephone, live online chat, and email.
• Use strong analytical skills to identify origin/cause, initiate research, and respond to cases.
• Effectively communicate with clients and record concise documentation of cases.
• Work cross-functionally to resolve specialized, procedural, and operational issues.
• Apply troubleshooting methodologies to drive escalated issues to closure.
• Deliver timely responses to business owners, stakeholders, and users.
• Contribute to team knowledge sharing, meetings, and documentation to reduce recurring issues.

Requirements:

• Minimum high school education or equivalent; bachelor's degree preferred.
• Minimum 2 years of client-facing application support experience.
• Experience in troubleshooting product issues and reporting via phone/email/chat.
• Ability to work cross-functionally to resolve technical, procedural, or operational issues.
• Proficiency in CRM applications, Microsoft Office Suite, Microsoft Server products, Visio, Microsoft Access, and BusinessObjects.

Preferred Skills:

• Analytical skills.
• Interpersonal and collaborative skills.
• Problem-solving and decision-making skills.
• Written and verbal communication skills.
• Prioritization, multitasking, and organizational skills.
• Conflict resolution skills.