Customer Service Representative

Customer Service Representative

Remote Opportunity

Location Requirement: Candidates must reside within 60 miles of Austin, TX

Work Authorization: Open to candidates with no visa restrictions

Schedule Requirements - Candidates must be available to work any assigned 8-hour shift between: 7:00 AM and 7:00 PM. Schedule flexibility is required to meet operational needs.

Ideal Candidate

The successful candidate is dependable, professional, adaptable, and committed to providing outstanding customer service. If you enjoy helping people, learning new processes, and working in a fast-paced remote environment, we encourage you to apply.

About the Role

We are seeking customer-focused professionals to join a growing support team serving healthcare and community-based programs. This position is ideal for individuals who enjoy helping others, resolving issues, and providing exceptional service in a fast-paced contact center environment.

As a Customer Service Representative, you will be responsible for handling inbound calls, documenting customer interactions, researching inquiries, and ensuring callers receive timely and accurate assistance. This role offers the opportunity to work remotely while supporting important healthcare-related services.

Key Responsibilities

• Answer inbound customer and provider inquiries professionally and efficiently
• Research customer concerns and provide accurate resolutions
• Document all interactions thoroughly and according to quality standards
• Escalate issues appropriately when additional support is required
• Transfer calls to specialized departments as needed
• Maintain confidentiality and compliance with company policies
• Participate in required training and ongoing development activities
• Meet established productivity, attendance, and quality expectations
• Cross-train in additional support areas as business needs require
• Support team objectives and contribute to a positive customer experience

Required Qualifications

• Minimum 6 months to 1 year of recent customer service experience
• Previous call center, contact center, customer support, or service-related experience preferred
• High School Diploma or GED preferred
• Strong verbal and written communication skills
• Excellent interpersonal and customer service abilities
• Ability to think critically and solve problems independently
• Comfortable working in a structured, performance-driven environment
• Strong attention to detail and organizational skills
• Ability to work effectively in a team-oriented setting
• Basic computer proficiency and ability to learn new systems quickly

Preferred Qualifications

• Experience supporting healthcare, insurance, Medicaid, or government-related programs
• Familiarity with CRM platforms and customer support applications
• Experience with Microsoft Office products
• Strong multitasking and time management skills
• Experience handling high-volume inbound calls

Throughout the past 35+ years, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.
 
 We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.
 
 MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.
 
 We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com 
 
 Benefits with MMC Group
 MMC offers health insurance plans for our active candidates on assignment, including:

• Medical, dental, and vision coverage
• Life and disability insurance
• Additional voluntary benefits

  Join MMC and enjoy the support of a team that values your well-being, both on and off the job!
 
 MMC strives to ensure all job postings confirm details of the position, the rate of pay, and acknowledge that medical benefits are offered.
 
 Get started on your career journey today! Apply to become a part of the MMC Team!
 
 We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.