Waste Connections Customer Service Representative
Waste Connections is a leading integrated waste services company providing solid waste collection, disposal, transfer, and recycling services across the U.S. and Canada. We take pride in being a different kind of company with a culture built on trust, empowerment, and community impact.
Our team members are self-directed, solutions-oriented, and committed to making a positive difference every day—both in their careers and in the communities we serve.
If you're looking for a customer service role with stability, growth, purpose, and a supportive culture, this is the place for you.
About the Customer Service Representative Role
As a Customer Service Representative (CSR) at Waste Connections, you'll play a critical role in supporting our customers and ensuring safety and service excellence for our drivers and our communities.
Key Responsibilities
- Handle a high volume of incoming customer calls with professionalism and accuracy.
- Process customer requests including new service setup, service changes, and service discontinuations.
- Accept customer payments and assist with billing questions or account updates.
- Collaborate with internal teams and customers to determine service needs and resolve issues.
- Provide safe, cost-effective, environmentally responsible solutions to customer service concerns.
What We're Looking For
- 2+ years of high-volume customer service experience
- Proficiency with Microsoft Word, Excel, and Outlook
- Strong verbal and written communication skills
- A proactive mindset and dedication to customer satisfaction
- Ability to problem-solve and work in a fast-paced environment
- Bilingual in Spanish and English is a plus
What You'll Get From Us
- Competitive Pay: $20 per hour
- 401(k) with company match — invest in your future
- Comprehensive healthcare benefits including Medical, Dental, and Vision
- Employee Perks & Programs:
- Mental Health Employee Assistance Program
- Emergency Travel Assistance
- Prepaid Legal Plan
- Employee Stock Purchase Plan
- Scholarship opportunities for children
- Employee Relief Fund for financial emergencies
- Insurance Coverage: Life Insurance, Short-Term Disability, and Long-Term Disability
Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.