Customer Service Representative

Customer Service Representative - United States - 187760 - Koch

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Customer Service Representative

Location(s)

Auburn Hills, Michigan

Company

Guardian Glass

Career Field

Customer Service

Job Number

187760

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Your Job

Are you looking for an opportunity with lots of growth potential? If so, Guardian Industries is seeking a Customer Service Representative to join our Customer Service team in Auburn Hills, MI!

This is an onsite role in our Auburn Hills office.

In this role, you are responsible for maintaining strong relationships with our customers while ensuring that their needs and expectations are met. You will play a crucial role in supporting customers with their orders, solving problems, and partnering with our outside sales team to effectively manage accounts. You will have the chance to work on impactful and exciting projects, collaborating with different departments.

Our Team

Our team thrives on collaboration, mutual respect, and inclusivity. We believe that diverse perspectives make us stronger, and everyone is encouraged to share their ideas and contribute to our collective success.

No visa sponsorship is available for this position; candidates must have current, unrestricted U.S. work authorization

What You Will Do

• Address and resolve customer inquiries, complaints, and issues in a timely and effective manner by partnering cross-functionally with other departments
• Provide relevant information and recommendations to customers and Territory Sales Managers on our products and product parameters
• Anticipate customer needs, identify potential issues, and develop solutions to improve service levels
• Troubleshoot and resolve customer service issues
• Oversee the processing of customer orders, manage changes and adjustments to ensure accurate and timely delivery
• Partner with the sales team to identify opportunities for improvement throughout the process
• Monitor customer satisfaction levels, key performance indicators, and service level agreements to ensure that targets are met
• Address customer concerns and escalate where appropriate
• Log customer interactions, complaints, and resolutions into the CRM

Who You Are (Basic Qualifications)

• Customer Service experience
• Experience adhering to service and delivery deadlines
• Experience managing competing priorities in a fast-paced environment
• Willing to learn a second language
• Experience working in a CRM and ERP

What Will Put You Ahead

• Bachelor's Degree
• Experience working with Salesforce or INFOR M3.
• Advanced analytical skills (prepare/analyze databases and spreadsheets to make business decisions and recommendations to leadership)
• Bilingual in English and either Spanish or Portuguese

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate''s knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Hiring Philosophy

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here.

Who We Are

As a Koch company, Guardian Industries makes products that improve the quality of life. From glass that dramatically reduces energy usage and increases comfort in buildings, to automotive parts that enhance connectivity, we have a relentless focus on making better products and developing better solutions for our customers.

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Our Benefits

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.

Equal Opportunities

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aquí, or tu).

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