Customer Service Representative

Role and Responsibilities\n \nLight clerical work including answering / screening / telephone calls to the appropriate person, resolution of calls (orders, quotes, etc).\n \nAbility to use hand tools and assist or complete modifications to products i.e. glazing, section width changes, insulating, etc. and fork truck operation.\n \nRespond to customer requests for information concerning order tracking, order expediting and product availability.\n \nPerform order entry at both sales invoicing level and request for products from supply plants.\n \nNotify customers of potential backorders, credit issues, order availability and any other information regarding orders.\n \nAct as a liaison between sales center and plant departments, gather the necessary information and respond appropriately.\n \nProcess all necessary paperwork for the daily operation of the sales center as required.\n \nDelivery responsibilities as required. Including driver qualified (valid license).\n \nAssist in unloading and loading vendor and customer vehicles.\n \nMonitor completion of daily customer LTL shipment including UPS.\n \nAssist the GM and AGM with inventory controls including but not limited to cycle counts, daily review inventory levels, scrap processing and loss prevention.\n \nOther duties as assigned.\n \nQualifications\n \n1-3 years Customer Service experience, door industry preferred.\n \nAttention to detail and problem solving.\n \nExcellent telephone, written and verbal communication skills while interfacing with all levels of staff and customers.\n \nWorking knowledge of PC's and related software including MS Word, Excel, Access, Lotus Notes, etc.\n \nBasic math skills required.\n \nWillingness to learn product and processes.\n \nEducation\n \nHigh School Diploma or GED\n \nPhysical / Work Environment Requirements\n \nAbility to stand for long periods of time in a non-climate controlled environment.\n \nAbility to lift up to 50 pounds.\n \nDISCLAIMER\n \nAll the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Employees may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation. This document does not crate an employment contract, implied or otherwise, other than an "at will" employment relationship.\n\n