Bilingual Customer Service Representative (Insurance)
Position Summary
We are seeking a customer-focused and detail-oriented Bilingual Customer Service Representative to support policyholders and providers within the insurance industry. This role is responsible for handling inquiries related to coverage, claims, and policy details while delivering a high-quality customer experience.
Key Responsibilities
Handle a high volume of inbound and/or outbound customer service calls in a professional and efficient manner
Assist customers with questions related to insurance policies, coverage, billing, and claims
Explain policy details, benefits, and claim outcomes clearly and accurately
Process customer requests including account updates, payments, and documentation
Strive for first-call resolution while maintaining a positive and empathetic customer experience
Accurately document all interactions and maintain up-to-date customer records
Research and resolve discrepancies or issues in customer accounts
Escalate complex or unresolved issues to the appropriate department
Collaborate with internal teams to support efficient service operations
Maintain knowledge of insurance products, policies, and regulatory requirements
Qualifications
3+ years of customer service experience (call center experience preferred)
Bilingual proficiency in English and Spanish required
Strong communication skills with the ability to explain complex information clearly
Experience in a high-volume, fast-paced environment
Strong attention to detail and problem-solving skills
Ability to manage multiple tasks and prioritize effectively
Proficiency with customer service systems, databases, and Microsoft Office
Preferred Qualifications
Experience in insurance, healthcare, or claims processing
Familiarity with Medicare, CMS guidelines, or insurance policies and procedures
Prior experience in a call center or inbound support environment
Knowledge of claims adjudication or billing processes
Skills & Competencies
Customer service excellence and professionalism
Empathy and patience when assisting customers
Strong verbal and written communication
Time management and multitasking
Adaptability and ability to navigate changing processes
Work Environment / Additional Details
Direct Hire
Onsite
Competitive compensation based on experience
Pay Details: $20.00 to $25.00 per hour
Search managed by: Kat McLaughlin
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
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