Acts as primary customer service agent in processing or responding to basic customer requests, inquiries, and/or orders. Coordinates and expedites services issues to higher levels or other departments as needed.
Numbers & Facts
Location
Charlotte, NC
Description
Job Title: Customer Service Representative Associate Job Duration: 12 Months Contract on W2 Job Location: - Charlotte, NC
Note: US Citizen are required for this position.
Job Description
Acts as primary customer service agent in processing or responding to basic customer requests, inquiries, and/or orders.
Customer Service may be by telephone, fax, email, or regular mail.
Provides basic product/service/application information. Provides basic information on pricing and product availability.
Must process orders, requests, returns and adjustments. Enforces policies within guidelines. Develops or prepares reports as required.
Must efficiently utilize the computer support system.
Utilizes internal contact resources for specific situations.
Exercises judgment and diplomacy as required.
Maintains current information in an easy-to-use format.
Must be an effective communicator.
Must have some basic knowledge of computers.
Coordinates and expedites services issues to higher levels or other departments as needed.