Customer Service Representative

Oil-Dri

Anderson, SC

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JOB DETAILS

SALARY

SKILLS

Accounting Close, Agriculture, Animal Care, Billing, Business-to-Business (B2B), Communication Skills, Compensation and Benefits, Customer Support/Service, Detail Oriented, ERP (Enterprise Resource Planning), File Maintenance, Fitness, Follow Through, Internet Technology, Java IDE (Integrated Development Environments), Leadership, Logistics, Manufacturing, Microsoft Product Family, Mineral Valuation, Multitasking, Order Processing, Organizational Skills, Reimbursement, Resolve Customer Issues, SAP, Sales, Sales Management, Sports, Time Management

LOCATION

Anderson, SC

POSTED

3 days ago

Role Overview

This position is responsible for the processing and follow up of US and Canada customer orders. The position requires extensive follow-through with customers, sales, production and logistics to ensure timely delivery and accurate billing of customer orders.

Hybrid role Monday - Wednesday onsite required.

Key Responsibilities

Maintain direct responsibility for designated accounts, from order receipt through shipment to customer to invoicing
Accurate and timely entry of customer orders
Handle daily service and order activities.
Work closely with plant schedulers and transportation group to securing on-time deliveries
Play critical role in developing customer relationships and resolving customer issues
Provide backup to team members
Maintain master file information
Invoice orders and complete month-end closing transactions
Entry of credits, debits, and sample order requests
Recording and reporting on ongoing issues

Qualifications

Education:

College degree preferred.
Previous customer/sales service experience recommended

Skills & Abilities:

Familiarity with SAP, JDE or similar ERP environment desirable.

Detail oriented with a high level of accuracy and organization.
Excellent communication and organizational skills
Able to handle multiple tasks effectively and efficiently with multiple interruptions

Ability to work independently and on a team
Basic level of Microsoft 365 suite and internet skills

Compensation & Benefits

Competitive pay ($22/hour / $43,000) - ($27.50/hour / $53,500)+ annual bonus
401(k) with 6% company match
Paid parental leave, generous PTO, & paid holidays
Work-life balance
Career growth with exposure to senior leadership.
Annual merit increase opportunity
Fitness & Gym Reimbursement
Employer Contribution - Health, Dental

About Us

Oil-Dri Corporation of America is a leading manufacturer and supplier of specialty sorbent products for consumer and business-to-business markets that has been voted as a Top 100 workplaces in the Chicago Tribune. Oil-Dri's products are sold in the pet care, animal health, fluids purification, agricultural, sports field, industrial and automotive markets. Oil-Dri controls millions of tons of specialty mineral reserves, including calcium bentonite, attapulgite, and diatomaceous shale. The company's mines and manufacturing facilities are located in Georgia, Mississippi, Illinois, and California. Oil-Dri is a family-controlled and operated organization that emphasizes honesty, integrity, and accountability. The company is dedicated to fulfilling its mission to Create Value From Sorbent Minerals.

Oil-Dri is committed to providing equal opportunity for all teammates and qualified candidates without regard to race, color, creed, religion, sex, age, sexual orientation, national origin, ancestry, citizenship, marital status, mental or physical disability, veteran status, or any other characteristic protected by federal, state, or local laws. Accordingly, all employment decisions and personnel actions or programs such as hiring, promotion, discipline, compensation, benefits, transfers, reductions in workforce, and training, etc. will be consistent with the principle of equal employment opportunity.

Customer Service Representative

Oil-Dri

Anderson, SC

About the Company

Oil-Dri

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