Call Centers, Communication Skills, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Satisfaction, Customer Support/Service, Detail Oriented, High School Diploma, Interpersonal Skills, Microsoft Office, Multitasking, Order Processing, Problem Solving Skills, Process Improvement, Returns Processing, Time Management, Track Customer Issues
- Small team with a family-like atmosphere
- Your voice matters-ideas are encouraged and valued
- Flexible, supportive work culture
- Opportunity to grow and take on more responsibility over time
Key Responsibilities (Customer Service Representative):
- Respond to customer inquiries via phone, email, chat, or in person in a professional and timely manner
- Resolve product or service problems by clarifying the customer's complaint, determining the cause, and offering appropriate solutions
- Process orders, returns, exchanges, and refunds accurately
- Maintain detailed records of customer interactions and transactions
- Collaborate with other departments to resolve complex issues
- Follow up with customers to ensure their issues are resolved to their satisfaction
- Provide information about products, services, promotions, or policies
- Identify opportunities for process improvement and customer satisfaction enhancements
Qualifications (Customer Service Representative):
- High school diploma or equivalent
- Previous customer service or call center experience is a plus
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Ability to multitask and work under pressure
- Familiarity with CRM systems and Microsoft Office Suite
For immediate and confidential consideration reach out to me, Kelley McEndree, at kmcendree@cfstaffing.com .
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EB-6655794090C
Creative Financial Staffing