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Customer Service Representative

Anderson|Biro Staffing

Akron, OH

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JOB DETAILS
SKILLS
Billing, Cargo/Freight, Change Management, Customer Relations, Customer Support/Service, Customer/Client Research, Develop and Maintain Customers, High School Diploma, Inventory Reports, Office Equipment, Presentation/Verbal Skills, Problem Solving Skills, Reporting Skills, Shipping/Receiving, Telephone Skills, Track Customer Issues, Warehousing
LOCATION
Akron, OH
POSTED
30+ days ago

Growing logistic company is hiring Customer Service Representatives with warehouse/shipping experience.

Daily Duties:
  • Interacts with customers by phone, email, or in person and receives orders or changes in service
  • Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation
  • Processes and inputs all customer orders and receipts.
  • Generates all related paperwork and necessary information required for customer work orders, checks all orders for special requests, and posts inventory records
  • Coordinates special, last minute shipping requests with the freight companies, expediting orders as necessary
  • Traces orders as required and notifies customers of any activity concerning their merchandise, including shipping and tracking information
  • Assures proper invoicing of accounts by verifying invoices
  • Maintains a good working relationship with customers by responding to all inquiries and complaints concerning receipts, invoices, shipments, inventory counts, etc., in a courteous and efficient manner
  • Reports customer feedback to management, including any signs of customer dissatisfaction
  • Acts as liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes
  • Performs paperwork associated with orders including the maintenance of customer files
  • Performs clerical work as required including answering phone calls, operating various office machines and computers, corresponding with customers
  • Maintains current and accurate procedure book which details the processing requirements for each account;prepares any report concerning customer services activities and performs other customer service and company related duties as necessary
  • Notifies management of all requested changes from the customer regarding shipping, handling, or administrative characteristics

Position Requirements:
  • High School Diploma or GED
  • Minimum one year of related experience
  • Able to solve problems
  • Must be able to effectively present information and respond to questions from managers, customers, and co-workers

Company culture & Perks:

AndersonBiro promotes a positive and encouraging work environment that is focused on the development and career advancement of our team.

Please contact us at staffing@andersonbiro.Com or (216)232-2329 with questions or resume submittals.

About the Company

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Anderson|Biro Staffing

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