Customer Service Representative (Airport)

Customer Service Representative (Airport)

Salary

$21.15 - $21.78 Hourly

Location

Appleton International Airport - W6390 Challenger Drive, Appleton, WI

Job Type

Full-time or Part-time

Job Number

2603558

Department

Airport FBO

Opening Date

06/18/2026

Typical Work Hours/Shift:

Typical full-time shifts: 4:00am-2pm, 1pm-11pm, or 8pm-6am Typical part-time shifts, but may fluctuate based on operational needs: 5am-1pm, 2pm-10pm, 10am-4pm Casual call - fill in shifts for holidays, vacations, and such. Hours would mostly likely mimic part-time schedules.

• Description
• Benefits
• Questions

Outagamie County Core Values

Invested in Serving

Better Together

Create Progress

Support Through Compassion

Position Purpose

Reporting to the Airport Operations Supervisor, the Office Assistant performs general administration support functions, customer service support including tasks related to aircraft FBO operations and receptionist duties.

Location: This position is at the FBO at the Appleton International Airport

Hours: Typical Full-time shifts: 4:00am-2pm, 1pm-11pm, or 8pm-6am

Typical Part-time shifts, but may fluctuate based on operational needs: 5am-1pm, 2pm-10pm, 10am-4pm

Casual call - fill in shifts for holidays, vacations, and such. Hours would mostly likely mimic part-time schedules.

During EAA, this position requires an "all hands on deck" approach, and all employees may be required to work additional hours or adjust schedules to support operational needs.

Outagamie County Values:

INVESTED IN SERVING - BETTER TOGETHER - CREATE PROGRESS - SUPPORT THROUGH COMPASSION

Outagamie County offers Benefit options and paid time off for team members that work 20+ or more hours per week. Learn more today by visiting: https://www.outagamie.gov/Our-County/Human-Resources/Employee-Benefits-Information

Key Responsibilities

The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

• Performs a variety of clerical duties such as typing, filing, generating reports, taking minutes, scheduling meetings, tours, appointments and vacation calendars, facilitate incoming and outgoing mail, order and maintain stock of office supplies.
• Serves as receptionist by greeting visitors and tenants, responding to general inquiries, and routing all incoming questions by email and phone to the proper department.
• Support commercial ground, facility and passenger services, such as terminal aircraft ground support, baggage handling, airport ambassador, parking and valet services
• Records minutes at Airport meetings.
• Assist Airport Marketing Manager and Operations Supervisors with managing and corresponding using social media outlets.
• Coordinates and assist airport administration/FBO correspondence with tenants, users, and general public.
• Initiates, updates and maintains department files and records, Airport/FBO statistical data and surveys.
• Assists in planning and organizing events ie. service announcements, ground- breakings, meetings, tradeshows and promotions.
• Assists with special events for Airport and FBO initiatives
• Conducts customer surveys for Airport and FBO initiatives
• Maintain master database for all contacts for use by Administration and FBO tenants.
• Maintains regular and predictable attendance, works overtime/extra hours as required.
• Performs other duties as assigned.

Education/Certifications/Experience Requirements

• High school graduate or G.E.D
• Or, any equivalent combination of education and experience which provide the necessary knowledge, skills, and abilities
• Must possess and maintain a valid drivers license

Required or Preferred Skills

• Knowledge of and demonstrated ability to conform to goals, policies, and procedures of the Department as well as the Outagamie county Work Rules and Terms of Employment.
• TSA background security checks and other testing as required
• Ability to organize work.
• Must be comfortable working early morning, day, and nights and in all-weather conditions
• Ability to work without direct management supervision
• Knowledge of Airport and department goals, policies and procedures.
• Knowledge of and demonstrated skill in performing general clerical duties.
• Ability to handle simultaneous calls on multi-line phone systems
• Knowledge of general office equipment such as photocopy, fax machines, multi-line telephone and calculator.
• Demonstrated ability to comply with appropriate safety regulations.
• Ability to effectively use computer software utilized by the department.
• Ability to effectively communicate in English and understand and follow written and oral instructions.
• Ability to maintain strict confidentiality.
• Ability to work semi-independently making sound decisions using good judgment.
• Ability to effectively use tact and diplomacy with staff, co-workers, tenants, and the general public.
• Demonstrated reliability in attendance and flexibility to work hours.

PHYSICAL REQUIREMENTS:

• Standing and walking for extended periods of time
• Good eye-hand coordination with good peripheral vision

OUTAGAMIE COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER. IN COMPLIANCE WITH THE AMERICANS WITH DISABILITIES ACT, THE COUNTY WILL PROVIDE REASONABLE ACCOMMODATIONS TO QUALIFIED INDIVIDUALS WITH DISABILITIES AND ENCOURAGES BOTH PROSPECTIVE EMPLOYEES AND INCUMBENTS TO DISCUSS POTENTIAL ACCOMMODATIONS WITH THE EMPLOYER.

Outagamie County offers Benefit options and paid time off for team members that work 20+ or more hours per week. Learn more today by visiting: https://www.outagamie.org/government/departments-f-m/human-resources/employee-benefits-information

Outagamie County Diversity Statement:

Outagamie County is committed to developing, nurturing, and sustaining an equitable community and workforce where all individuals can thrive. We pledge to amplify the voices of under-represented communities or those who were historically excluded, by removing barriers that result from racial, social injustice and inequities. We strive to ensure that equity, diversity, inclusion are embedded at all levels of Outagamie County programs and departments through acknowledging, analyzing, and addressing the root causes of inequities. We will create and advance equitable polices, practices and procedures, including, but not limited to County services, recruitment and retention, policies and practices, budgeting and procurement. We commit to being transparent and will continually evaluate and update our values when identified goals and objectives are not being achieved or sustained. Outagamie County will strive to create an inclusive environment where every community member feels like he/she/they belong.

OUTAGAMIE COUNTY IS AN EQUAL-OPPORTUNITY EMPLOYER. IN COMPLIANCE WITH THE AMERICANS WITH DISABILITIES ACT, THE COUNTY WILL PROVIDE REASONABLE ACCOMMODATIONS TO QUALIFIED INDIVIDUALS WITH DISABILITIES AND ENCOURAGES BOTH PROSPECTIVE EMPLOYEES AND INCUMBENTS TO DISCUSS POTENTIAL ACCOMMODATIONS WITH THE EMPLOYER.

OUTAGAMIE COUNTY OFFERS A COMPREHENSIVE AND HIGHLY COMPETITIVE BENEFITS PACKAGE TO ITS EMPLOYEES.

LEVELS OF BENEFITS CAN VARY BASED ON EMPLOYMENT STATUS AND EMPLOYEE GROUP.

Medical Coverage

Outagamie County currently offers eligible employees a Low-Deductible Health Plan and a High Deductible Health Plan with a Health Savings Account (HSA). Each of these plans are available for single or family coverage at affordable rates.

Dental Coverage

Eligible employees may choose either single, limited family, or family coverage.

Vision Coverage

Outagamie County offers single, employee plus one, employee plus children, and family voluntary vision insurance for those that are benefit eligible. Vision insurance coverage provides an opportunity for employees to save money on routine vision exams, contacts, eyeglass frames, and lenses.

Life Insurance

Outagamie County provides group life insurance for full-time employees. The cost of this coverage is paid for in full by the County.

Voluntary Short-Term Disability Insurance

Short-Term Disability pays the employee a portion of his or her income for a specified period of time, as determined by the plan. The Short-Term Disability plan provides coverage for injuries and illnesses that occur outside of work. The premium for this coverage is paid entirely by the employee and is available to active employees that meet the hours threshold requirements.

Long-Term Disability Insurance

All regular, non-union full-time employees are eligible for long-term disability coverage. Premiums are fully paid by the County.

Wisconsin Retirement System

Wisconsin Retirement Program helps provide for financial security during retirement. Monthly annuity payments at retirement are calculated using years of creditable service, average earnings (based on three highest years of earnings), formula factors, age at retirement and selected annuity option.

The retirement plan consists of two parts: an employee-required portion and an employer-required portion. Outagamie County pays the employer portion, and employees are responsible for paying the employee-required portion, which is determined by the state each year. Enrollment is required for eligible employees. Eligibility is determined based on Wisconsin Retirement System plan rules.

Deferred Compensation

Deferred Compensation allows employees to set aside pre-tax earnings toward retirement. Employees can save up to 100% of their compensation, to a maximum of $23,500 annually, or as little as $10.00 per paycheck. The amount deferred reduces year-end state and federal income tax base. All the earnings will accrue tax-deferred until such time as the assets are withdrawn, generally at retirement, termination, or other special circumstances. There is also an after-tax 457 Roth contribution option.

Flexible Spending Account Plan

The Flexible Spending Account Plan saves money by allowing the employee to pay for certain medical related expenses and dependent care expenses on a pre-tax basis, reducing annual taxable income resulting in Federal, State, Social Security, and Medicare tax savings.

Employee Assistance Program

Outagamie County has an Employee Assistance Program (EAP). The services offered as part of the Countys plan are a benefit provided at no cost to its employees and their immediate family members to help deal with lifes stresses. EAP consists of caring individuals who are certified counselors. They offer professional support and direction towards resolving problems or concerns. They can also help by referring the employee to another resource if assistance is needed beyond the EAP.

Paid Time Off

Outagamie County offers several paid time off benefits that include: vacation, personal holidays, national holidays, sick leave, bereavement leave and military leave.

Employee and Family Clinic

Primary Health Services, Acute Health Care and Physical Therapy are available to employees and dependents ages 12 months and up (age 13 and up for physical therapy), who are covered on a county health plan. A Health Coach is available to all employees, and to dependents covered under a county health plan age 14 and older. There is an onsite location and a shared clinic site location.

Fitness Center

Located at the downtown campus, a brand new fitness center with treadmills and other gym equipment is available to all employees from 5am to 10pm daily.

Pet Insurance

Please note that the pet insurance offers are discounts offered to Outagamie County employees and are not programs sponsored by Outagamie County. Please contact the companies directly for any questions, concerns or service issues.

If you would like to learn more, please click below about the benefits.

Values of Excellence (Recognition Program)

A program designed to celebrate the big wins, the daily efforts and everything in between of our county employees, which such a great place to grow, work, and thrive together. Where anyone as a county employee can recognize someone for a job well done!

Continuing Education

Outagamie County encourages continuing education by offering Education Reimbursement. This reimbursement is intended to provide assistance to the employee for out-of-pocket expenses for continuing education for the mutual benefit of the employee and Outagamie County, not covered in the departmental budget.

Any Outagamie County employee in good standing, averaging twenty (20) hours or more per week during the six (6) months prior to the start of the course, is eligible to apply. This statement is not all-inclusive in regard to tuition reimbursement.

https://www.outagamie.gov/Our-County/Human-Resources/Employee-Benefits-Information

01

During EAA, this position requires an "all hands on deck" approach, and all employees may be required to work additional hours or adjust schedules to support operational needs. Do you understand and agree to this requirement?

• Yes
• No

02

Are you looking for the following (Can choose all that apply):

• Full Time (40 hours average with overtime possibilities)
• Part Time (20 hours or more average per week)
• Part Time (20 hours or less average per week)
• Casual Call (hours amount varies week to week)

03

I do understand this position does require weekends and holidays per business need.

• Yes
• No

Required Question

Employer Outagamie County

Address 320 S. Walnut Street

Appleton, Wisconsin, 54911

Phone (920) 832-1669

Website https://www.outagamie.gov/Home