Seeking a Customer Service Representative in Aftermarket Sales to join a global manufacturer’s US headquarters in Charlotte, NC.
Responsibilities include managing post-sale customer interactions, responding to inquiries, providing product support, coordinating parts and maintenance scheduling, and promoting aftermarket products and services.
Qualifications: Minimum high school diploma, 3+ years of back-office B2B experience in manufacturing or industrial sectors, with 1+ years in lead conversion or parts sales.
Skills: Excellent communication, experience with quotes, invoicing, CRM (Dynamics 365), and ERP systems like J.D. Edwards or IFS 10 is a plus. Must be organized, goal-oriented, and able to multitask effectively.
Additional duties include generating reports, updating CRM data, and collaborating across departments to ensure customer satisfaction and support company goals.