Customer Service Representative - Aero-Glen International

HEICO Corporation

Fort Worth, TX
11 days ago

Highlights

Overview of the Position: The Customer Service Rep, is responsible for providing support and assistance to various internal and external stakeholders, including outside & inside sales, supply chain, operations, quality, and accounting personnel. · Continue to develop knowledge and awareness across a wide array of processes, IT Systems, and AGI's organization to mitigate order issues and solve problems for the customer and other internal stakeholders.

Numbers & Facts

Location	Fort Worth, TX
Industry	Aerospace and Defense
Company Size	5,000 to 9,999 employees
Year Founded	1957
Website	https://www.heico.com/

Description

Overview of the Position:

The Customer Service Rep, is responsible for providing support and assistance to various internal and external stakeholders, including outside & inside sales, supply chain, operations, quality, and accounting personnel. You will also be ensuring daily execution of critical tasks that allow for customer sales to occur, including order entry, through order book maintenance and customer engagement.

Essential Duties and Responsibilities:

· Through order book maintenance ensure that proactive customer communication is occurring and internal actions are done to support on-time delivery of product.

· Receive, review and populate into the system critical data including Vendor Quotes, Customer Quotes and Sales Orders working to high standards of accuracy and promptness.

· Ensure that all Sales Orders have been formally acknowledged as required.

· Respond with urgency and in a timely manner, as requested; be proactive in the approach to the assigned workload and business needs.

· Continue to develop knowledge and awareness across a wide array of processes, IT Systems, and AGI's organization to mitigate order issues and solve problems for the customer and other internal stakeholders.

· Ensure that processes / procedures are followed to maintain compliance to quality requirements (i.e. vendor orders are only with authorized AGI vendors).

· Work cross functionally within the Supply Chain, Strategic Sourcing, Sales, Quality, Operations, and Accounting organizations to support customer requirements.

· Handle Controlled Unclassified Information (CUI) for assigned accounts and Federal Contract Information (FCI) as required.

· Performs other related duties as assigned.

Other Knowledge, Skills, and Abilities:

· Due to the criticality of your work, you need to have a strong accuracy for data entry, knowledge and understanding of warehouse work instructions, policies, and procedures.

· Microsoft Office proficiency.

· Customer service skills to provide the best service in diverse situations.

· Ability to multitask and be detail orientated.

· Demonstrated ability to identify process issues and drive process improvement.

· Open-minded self-starter with the ability to adapt, improvise and problem solve.

· Ability to work independently on multiple tasks and projects with various stakeholders.

· Knowledge of current supply chain management, purchasing and inventory control principles an asset.

Education / Experience Requirements: Minimum of 1-year previous experience in system portals data entry, preferred in aerospace industry.  Internal and external customer service experience.

Other Qualifications:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Physical Demands and Work Environment:

The physical demands described here are representatives of those that must be met by an employee to successfully perform the essential functions of this job.

· Is occasionally required to stand; walk; reach with hands and arms; stoop, kneel, crouch, and crawl; and lift up to 10 pounds.

· Is regularly required to sit and use hands to finger, handle, or feel.

· Is frequently required to talk or listen.

· Works in moderate noise levels.

· Minimal travel required.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

About Company

HEICO Corporation is a successful and growing technology-driven aerospace, industrial, defense and electronics company. For more than 60 years, HEICO has thrived by providing customers with innovative and cost-saving products and services. HEICO's products are found on large commercial aircraft, regional, business and military aircraft, as well as on a large variety of industrial turbines, targeting systems, missiles and electro-optical devices. HEICO Corporation is a New York Stock Exchange listed company (NYSE: HEI and HEI.A) and has also been ranked as one of the 100 "World's Most Innovative Growth Companies", 100 "Best Small Companies" and 200 "Hot Shot Stocks" by Forbes over the past decade. With headquarters in Hollywood, Florida, and multiple locations around the world - HEICO provides over 1 million square feet of design, manufacturing, repair, overhaul, distribution, sales and support capabilities. HEICO Corporation operates in two segments, the Flight Support group and the Electronic Technologies group. The Flight Support group designs, engineers, manufactures, repairs, distributes and overhauls FAA-approved parts that extend over the entire aircraft, from the engines all the way to hydraulic, pneumatic, electromechanical, avionic, structures, wheels and brakes and even interiors. The Electronic Technologies group produces electrical and electro-optical systems and components serving niche segments of the aerospace, defense, communications, and computer industries. The Electronic Technologies group is a worldwide leader in the design, manufacture and sale of electrically and electro-optical engineered products used in the aerospace, defense, space, and electronics industries. By combining state-of-the-art technologies, a team of highly skilled Team Members and an indisputable commitment to quality, both segments have constantly delivered invaluable solutions to customers over the years, helping to position them as leaders within their industries.