Customer Service Representative / Administrative Assistant - 496537-3938
Enpro Industries, Inc.
Tempe, AZ
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JOB DETAILS
LOCATION
Tempe, AZ
POSTED
30+ days ago
information, please see: https://www.azjobconnection.gov/jobs/7151354
Overview of Position:
As a Customer Service Representative, you will be responsible for
delivering exceptional support by actively listening and responding to
customer inquiries and concerns. Your role includes ensuring customer
satisfaction, building strong relations, resolving issues, and providing
accurate information. You will also assist customers by addressing
complaints, answering questions, and processing orders efficiently and
courteously. This role will be a hybrid to include other administrative
tasks as needed to ensure seamless operation of the business.
Essential Duties and Responsibilities
- Works with customers to track the status of their orders, manages
expectations, collects feedback and makes recommendations for
improvement
- Manages the details: tracks customer parts, issues purchase orders,
maintains supply inventory, updates the quality system
- Advocate of quality and safety
- Expert with online systems and processes, building data to guide
good decisions
- Additional duties as assigned
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Qualifications:
- Prefer you to have associate or bachelor's degree and 3-5 years of
fast paced detailed people servicing experience
- Must have demonstrated ability in following instructions, be highly
detail oriented and have excellent communication skills
- Must have pride in his or her work, be self-driven and have a keen
quality orientation
- A working knowledge of chemistry and clean room environment is a
plus
- Bachelor's degree in business management or related field
- 3-5 years related experience; or equivalent combination of education
and experience in a high-pace manufacturing environment.
- Experience in a semi-conducted environment preferred.
- Ability to build relationships with others, to lead and direct the
work of others and themselves.
- Excellent verbal and written communication skills with the ability
to effectively present information to customers/management.
- Proficient in Microsoft Office Suite, knowledge of ERP systems.
- Works together with the shipping and receiving, day to day
interaction with production employees
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This job equally operates in a production and professional office
environment. The environment will include wet or humid conditions
(non-weather related), extreme cold and heat (non-weather related),
working near moving mechanical parts or equipment. Noise level in the
work environment is usually moderate. Regularly lifting and/or moving up
to 30 pounds. Physical requirements further include the ability to
engage in productive and collaborative communication and may need to be
performed during non-standard hours, including nights, weekends and
possibly holidays. While performing the duties of this job, the employee
will be required to move about the facility. The employee is required to
sit; use hands to finger; handle; or feel/hold objects; reach with hands
and arms; climb or balance; speak, hear, and smell. The employee is
regularly required to stand, walk, talk, and hear as well as interact
with other employees. Specific vision abilities required by this job
include close vision, color vision, depth perception, and the ability to
adjust focus. Generally, the incumbent must be able to sit/stand and use
a computer for extended periods of time.
Leanteq is a subsidiary of Enpro, a leading industrial technology
company focused on critical applications across many end-markets,
including semiconductor, industrial process, commercial vehicle,
sustainable power generation, aerospace, food and pharma, photonics and
life sciences.
At Enpro, we believe that diversity drives innovation and inclusion
fosters growth. We are committed to creating a workplace where everyone
feels valued and respected. Our employment decisions are based on merit,
qualifications, and business needs, without regard to race, color,
religion, sex (including pregnancy, gender identity, and sexual
orientation), national origin, age, disability, genetic information,
marital status, military service, or any other status protected by
applicable law. If you require accommodation due to a disability at any
time during the recruitment and/or assessment process, please contact
Human Resources, and we will make all reasonable efforts to accommodate
your request.
About the Company
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