Customer Service Representative 837454

Stivers

Kansas City, MO

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JOB DETAILS

SKILLS

Administrative Skills, Communication Skills, Community Programs, Community Support, Customer Support/Service, Distribution Management, Documentation, Email Management/Administration, English Language, Federal Laws and Regulations, Government, High School Diploma, Identify Issues, Leadership, Legal, Mail Processing, Maintain Compliance, Microsoft Excel, Microsoft Word, Multilingual, Multitasking, Negotiation Skills, People Management, Performance Analysis, Performance Reviews, Presentation/Verbal Skills, Printing, Regulations, Resolve Customer Issues, Service Delivery, Spanish Language, Team Player, Telephone Skills, Time Management, Writing Skills

LOCATION

Kansas City, MO

POSTED

2 days ago

Excellent Customer Service Opportunity Urgently hiring in Kansas City!

Job Title: Customer Service Representative
Pay: Competitive hourly rate
Hours: Full-time, Monday through Friday, 8:00 AM 5:00 PM
Start Date: ASAP

Looking for a rewarding career that makes a difference? Join a dynamic organization dedicated to serving diverse communities as a Customer Service Representative in Kansas City, MO, and make an impact every day.

As a Customer Service Representative, you'll play a key role in supporting community programs, ensuring smooth operations, and delivering exceptional service. You'll collaborate with a dedicated team to provide vital assistance to clients, staff, and community partners.

What You'll Do

As a Customer Service Representative, you will be responsible for:

Monitoring traffic flow and environment in the waiting area to ensure safety and efficiency
Managing email logs, printing, and distributing documents to staff daily
Overseeing mail distribution, logging items, and ensuring timely dispatch of bulk mailings
Investigating and resolving client complaints or issues promptly
Greeting visitors, providing information, and directing them to the appropriate personnel
Responding to general inquiries from the public about various programs
Looking up data in the system of record and updating visitor or caller notes appropriately
Answering incoming phone calls, providing information, and routing calls as needed
Reviewing accommodation requests, and preparing recommendations for approval or denial
Monitoring intake, eligibility activities, and voucher issuance to ensure compliance
Ensuring timely and accurate payments through check run activities
Preparing weekly, monthly, and annual reports on inquiries, visits, and voucher activity
Communicating any issues or complaints regarding discrimination, legal actions, or sensitive matters to management
Promoting a respectful, collaborative work environment and fostering teamwork
Following HUD regulations and organizational procedures for program compliance
Representing the organization professionally during interactions with government agencies, community groups, and private partners
Performing supervisory duties including assigning tasks, training, and performance evaluations
Identifying systemic issues affecting customer service and recommending improvements
Performing other duties as assigned to support program success

What You'll Bring

The ideal candidate for this role will have:

High school diploma or equivalent; additional education preferred
At least three years of experience in a professional office setting with customer service and administrative responsibilities
Strong leadership skills with the ability to motivate and guide a diverse team
Proficiency in Office software such as Word, Excel, and record systems (e.g., Emphasys)
Excellent verbal and written communication skills in English; bilingual in Spanish or other languages is a plus
Knowledge of HUD regulations and federal policies related to housing programs
Ability to negotiate, resolve conflicts, and handle multiple priorities effectively
Demonstrated success working with socio-economically and ethnically diverse populations
Capable of working with limited supervision and handling constant interruptions gracefully
Willingness to work evenings, weekends, or non-regular hours as needed
Experience managing administrative tasks, reports, and documentation

Why Join Us in Kansas City?

Opportunity to serve your community and make a real difference
Supportive team environment that values professionalism and teamwork
Competitive pay and benefits package
Administrative and program-related training in a fast-paced, rewarding setting
Opportunities for growth and leadership development within the organization

Location & Schedule:

This position is on-site in Kansas City, MO, and offers a full-time schedule during regular weekday hours with occasional non-standard shifts.

Ready to Take the Next Step?

If you're ready to start a rewarding career as a Customer Service Representative in Kansas City, apply today or contact our recruiting team to learn more. Don't wait, we're hiring now!

Customer Service Representative 837454

Stivers

Kansas City, MO

About the Company

Stivers

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