Customer Service Representative 4

Customer Service Representative 4

• 542517
• MESA
• DEPT OF TRANSPORTATION
• Full-time
• Closing at: Jul 29 2026 - 23:55 MST

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CDL Examiner -

Customer Service Representative 4

($4,000 Hiring Incentive)

Job Location:

Commercial Driver Licensing

4123 E. Valley Auto Dr.

Mesa, AZ 85206

Posting Details:

Salary: $43,021.47

• This position is eligible for a $4,000 hiring incentive

Grade: 17

Closing Date: 07/29/2026

Job Summary:

Administers written & road tests for Commercial/Non-Commercial Driver License (CDL) applicants & administer Special Performance Evaluations (SPE) for customers requiring special equipment in order to safely operate commercial & non-commercial vehicles. Perform commercial driver license testing in accordance with the federal regulations and guidelines. Perform co-score audits on third party CDL examiners. Provide training and guidance to driver license offices and to respond to inquiries from the public, motor carriers, school districts, internal and external entities; assist coworkers with other areas of commercial driver licensing as needed or necessary; maintain accurate information as it pertains to customer information; & submit reports in a timely manner. Review and interpret Arizona Revised Statutes (ARS Title 28), Federal Regulations (CFR Title 49), MVD rules, policies, and procedures related to the CDL program. May be required to travel.

• This position is eligible for a $4,000 hiring incentive.

Job Duties:

Conduct written and road exams for Class A, B, C, D and G licenses; perform inspections of commercial vehicles and their components, including diesel and gasoline engines, air brake systems, hydraulic brake systems, coupling systems and instrumentation systems; make pass/fail determinations and issue CDL; participate in drafting and redrafting of State statutes and/or federal regulations; coordinate with private industry, school districts and other governmental agencies to setup and administer group CDL testing on or off site. Assist MVD offices with various services and support.

Interpret ARS, federal regulations, rules, policies, and procedures related to the CDL program for application or program requirements and education of the public; respond to technical inquiries from MVD offices, private industry, school districts and other government agencies; conduct CDL Program communications with the public for needs assessment, public input and to respond to public inquiries and comments; rotate and fill in positions as needed, including CSR duties and co-score audits for third party CDL examiners.

Respond to private and commercial customer inquiries related to regular Driver License and Commercial Driver License using State ARS Title 28, CDL Policy and FMCSA requirements; research various licensing records, CDLIS records and PDPS records on PC terminal databases, to obtain needed information; will routinely respond, correspond and/or research out-of-state customers to check eligibility with other states CDL Programs; work in partnership with our Commercial Driver License Information System (CDLIS) and Problem Driver Pointer System (PDPS) Help Desk on difficult driver records. Assist with CDL Examiner training.

Knowledge, Skills & Abilities (KSAs):

Knowledge of:

• Extensive knowledge of CDL Federal and State requirements, CDL Class A, B and C CDL requirements as well as Special Performance Evaluation requirements in order to administer CDL road, skills and written tests to CDL applicants.
• Commercial vehicle inspection procedures and equipment requirements including Gross Vehicle Weight Rating requirements and procedures.
• ARS Title 28, Arizona Administrative Code (Rules), CDL Policy and Procedures and Federal Motor Carrier Safety Regulations CFR Title-49 as they apply to the commercial motoring public.
• Medical Review requirements.

Skills in:

• Excellent customer service, and oral and written communication skills to prepare comprehensive, concise reports of the results for Special Performance Evaluations or various aspects of the CDL Program.
• Communicate with customers, coworkers, MVD offices and various external entities.
• Skilled in multiple computer programs and processes.
• A tremendous variety of equipment and a sizable body of state and federal regulations are involved in the performance of these duties.
• Assisting with CDL Examiner training.
• Google Workspace.

Ability to:

• Operate a wide range of Class A, B and C commercial vehicles and to maintain a Class A CDL.
• Perform in the capacity of the applicants being examined.
• Perform all functions and duties of a CSR to assist when needed in the office and provide excellent customer service.
• Work outside the majority of the day, at times in extreme temperatures.
• Work in a changing environment to cover last minute work assignments when needed.
• Multi-task.
• Relate and work with a diverse range of people.
• Explain and interpret work related information in order to carry out policies and maintain cooperation.
• Must be willing to travel.

Selective Preference(s): The ideal candidate for this position will have:

• 4 years' experience of DL transactions and reinstatements of records with customers

• A high degree of PC Terminal experience reading DL records with problem resolution

• 2 or more years' experience as a Certified CDL Examiner

• DL Training Certified by MVD

• DL Phase II reinstatement training

Pre-Employment Requirements:

Valid Class A CDL or Must obtain a Class A CDL Permit upon hire, obtain CDL credential within 7 months from date of hire, have completed the Max Driver License training and Road Test training for Class G/D Licenses.

American Association of Motor Vehicle Administrators (AAMVA) CDL Examiner Certified Trainer.

Fingerprint clearance required.

As this position requires driving or the use of a vehicle as an essential function of the job, then the following requirements apply. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver's license, complete all required training, and successfully pass all necessary driver's license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver's license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11).

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Benefits:

The Arizona Department of Administration offers a comprehensive benefits package to include:

• Sick leave
• Vacation with 10 paid holidays per year
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• Health and dental insurance
• Retirement plan
• Life insurance and long-term disability insurance
• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Employee Referral Program

This position is eligible for an employee referral incentive if all criteria are met.

Retirement:

Mandatory participation in the Arizona Retirement System (ASRS) is required.

Contact Us:

For questions about this career opportunity, please contact ADOT Human Resources Recruitment via email at srecruitment@azdot.gov or phone call at (602) 712-8188 option 2.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 712-8188 option 3. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. ADOT is an Equal Employment Opportunity Employer.

• Certain criteria must be met in order to receive the hiring incentive pay-out.