The Customer Service Representative 3 (H) handles inquiries, complaints, and service requests via various communication methods, providing solutions and following up as needed.
They research issues, resolve routine problems, and document interactions in designated databases.
The role involves escalating complex grievances to leadership and managing confidential information with discretion.
Qualified candidates need a High School Diploma or equivalent, at least 3 years of relevant experience, strong communication skills, problem-solving abilities, and proficiency in Microsoft Office.
Flexibility to work evenings, nights, and weekends is required.
This full-time staff position offers a competitive salary and benefits, supporting a leading academic health system dedicated to excellence in patient care, research, and education.