Help Desk, Call Centers, Customer Escalations, Call Monitoring, Sales Support, Customer Support/Service, Call Center Software, Case Management, Co-Payments, Communication Skills, Customer Relations, English Language, Health Insurance, Healthcare, Medical Billing, Medications, Patient Care, Performance Management, Performance Metrics, Prescription Drugs, Problem Solving Skills, Reimbursement, Secondary School, Spanish Language,
Customer Care, Answering Outbound and Inbound calls
Duration: 3 Months Contractual role
Employment Type: W2
Job Description
- The Patient Support Specialist, under the direction of the Supervisor, is responsible for providing patient health care services enabling access to care for prescription medications.
- This individual will be interacting directly with patients, physicians, and/or pharmacies related to providing access to care on behalf of our client’s copay assistance programs.
- This individual is part of a highly concierge ‘white glove’ service team that will manage the patient experience from start to finish by providing program information, eligibility, reimbursement support, and general assurances and ease of use in supporting our client’s copay assistance programs.
- This position requires someone with extreme customer empathy soft skills, experienced in patient care / health care case management engagement.
Preferred Skills:
- Call Center operating metrics and performance management experience (a plus)
- Knowledge of pharmacy benefits, health care insurance, and/or medical billing (a plus)
- Will be trained to support programs, clients and/or job functions as appropriate.
- Some experience with any Third-Party system (SelectRx, Pro-Care, FSV) (a plus)
- Experience with Call Center software (Five9, In-Contact, or similar) (a plus)
Fluent in English/Spanish (a plus). - 1+ years in healthcare or case management experience in a high-volume contact center environment or similar environment preferred.
- Experience working in pharmacy benefits, health care insurance, and/or medical billing (preferred)
- Communication skills: ability to convey information in easy-to-understand language.
- Actively listens; Uses writing effectively to create documents, Uses correct spelling, grammar, and punctuation.
- Customer Focus; high level of empathy and emotional intelligence; Focuses on opportunity to service patients with a high level of empathy
- Adaptability: Adapts to a variety of situations easily and effectively navigates situations Problem Solve; Thinks critically, and problem-solves issues to resolution.
- High School or GED required
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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