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Customer Service Representative 1 – Hollow Metal - Fontana, CA

Allegion

Fontana, CA

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JOB DETAILS
SALARY
$26–$35 Per Hour
SKILLS
Analysis Skills, Childcare, Coaching, Communication Skills, Construction, Contact Management, Corporate Policies, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Satisfaction, Customer Support/Service, Customer Training, Customer/Client Research, Dental Insurance, Detail Oriented, ERP (Enterprise Resource Planning), Flexible Spending Accounts, Healthcare, High School Diploma, Information Technology & Information Systems, Microsoft Office, Negotiation Skills, Performance Analysis, Problem Solving Skills, Process Improvement, Quality Control, Resolve Customer Issues, Revenue/Sales Reporting, Sales, Sales Analysis, Sales Forecasting, Sales Management, Sales Prospecting, Sales Qualification, Shipping/Receiving, Team Player, Telephone Skills, Training/Teaching, Vision Plan
LOCATION
Fontana, CA
POSTED
12 days ago
Creating Peace of Mind by Pioneering Safety and Security


_At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 40 brands, 14,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond._


_Additionally, Allegion is proud to be recognized with the 2026 Gallup Exceptional Workplace Award (GEWA) for the third consecutive year, earning distinction in both the employee engagement and strengths categories. This year, Allegion also received Gallup’s With Distinction honor — a designation reserved for a select group of organizations that go above and beyond in building exceptional workplace cultures._


Customer Service Representative 1 – Hollow Metal - Fontana, CA


Customer Service Representative 1


The Customer Service Representative 1 (CSR-1) is the single point of customer contact “cradle to grave” to handle all customer needs. Build a trusting relationship with the defined customer base. The CSR-1 serves the customer by responding to inquiries about products and services, resolving complaints, quoting and placing orders to ensure that the proper products are configured and shipped. This contributes to the overall success of DCI by being a team player willing to step in as needed to do whatever it takes to ensure the customer has what they need when they need it.


What You Will Do:


+ Professionally handle customer requests using current and future information technology to ensure that issues are resolved both promptly and thoroughly:

+ Answer all phone calls within 3 rings, greet customers promptly and warmly, ascertain problem or reason for calling.

+ Return any missed calls / voicemails within 15 minutes.

+ Respond to customer emails, quote requests, or other electronic inquiry within 2 hours.

+ Follows status of orders from creation through shipping. Responsible for quality of order submitted, ensures that the orders are properly entered into the system:

+ all information and customer questions must be complete

+ clean information put together as a complete package

+ ensure all order details are correct and complete

+ reviews final completed check lists prior to order release to engineering.

+ Address customers' QC issues directly maintaining a balance between company policy and customer benefit in decision making. Handles issues in the best interest of both customer and company.

+ Interface with Engineering, Production and Shipping functions as needed to address customer issues.

+ Gather customer information, fulfill customer needs, educate the customer where applicable and document interactions through contact tracking:

+ Calls on regular and prospective customers to solicit orders.

+ Enters all contacts, conversations, and quotes into the CRM system (future).

+ Make daily sales projections, analyzes sales performance reports.

+ Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.

+ Other duties as assigned


What You Need to Succeed:


+ High School Diploma or GED.

+ An Associate’s degree or higher is preferred.

+ 2+ years in customer service or as an account manager with construction experience.

+ Door and Frame experience a plus.

+ Experience with ERP and CRM systems.Strong Microsoft Office skills.

+ Ability to communicate clearly and professionally, both verbally and in writing.

+ Highly developed sense of integrity and commitment to customer satisfaction.

+ Skill in negotiations, communications and providing customer support.

+ Strong decision making and analytical abilities.

+ Strong detail orientation and communication/listening skills.


Why Work for Us?


Allegion is a Great Place to Grow your Career if:


+ You're seeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world, there’s plenty of room to make an impact. As our values state, “this is your business, run with it”.

+ You’re looking for a company that will invest in your professional development. As we grow, we want you to grow with us.

+ You want a culture that promotes work-life balance. Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work!

+ You want to work for an award-winning company that invests in its people. Allegion is proud to be a recipient of the Gallup Exceptional Workplace Award for the second year in a row, recognizing our commitment to employee engagement, strengths-based development, and unlocking human potential.


What You’ll Get from Us:


+ Health, dental and vision insurance coverage, helping you “be safe, be healthy”

+ Generous Vacation and Sick Time

+ A commitment to your future with a 401K plan, which currently offers a 6% company match and no vesting period

+ Health Savings Accounts – Tax-advantaged savings account used for healthcare expenses

+ Flexible Spending Accounts – Tax-advantaged spending accounts for healthcare and/or dependent daycare expenses

+ Disability Insurance –Short-Term and Long-Term coverage, paid for by Allegion, provides income replacement for illness or injury

+ Life Insurance – Term life coverage with the option to purchase supplemental coverage

+ Tuition Reimbursement

+ Voluntary Wellness Program – Simply complete wellness activities and earn up to $2,000 in rewards

+ Employee Discounts through _Perks at Work_

+ Community involvement and opportunities to give back so you can “serve others, not yourself”

+ Opportunities to leverage your unique strengths through CliftonStrengths assessment & coaching


Compensation: This range is provided by Allegion. Your actual pay will be based on your skills and experience.


+ The expected Base Hourly Range: $26.00 - $35.00 per hour. The actual compensation will be determined based on experience and other factors permitted by law.


Apply Today!


Join our team of experts today and help us make tomorrow’s world a safer place!


_Not sure if your experience perfectly aligns with the role?_ _Studies have shown that some people are less likely to apply to jobs unless they meet every single qualification_ _and_ _every single preferred qualification of a job posting. At Allegion, we are dedicated to building a diverse, inclusive, and authentic workplace. So, if you’re excited about this role but your past experience doesn’t align perfectly with every item in the job description, we encourage you to apply anyway. You may be just the right candidate for this role._


We Celebrate Who We Are!


Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we’re required to, but because it’s the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team (Careers@Allegion.com) .


© Allegion plc, 2023 | Block D, Iveagh Court, Harcourt Road, Dublin 2, Co. Dublin, Ireland


REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 527370


Allegion is an equal opportunity and affirmative action employer (https://www.allegion.com/corp/en/careers/equal-opportunity.html)


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We are Allegion.


A team of experts.


United under a common desire;


Protect today innovate for tomorrow.


And never settle for the status quo.


We believe in anticipating opportunities


by sharpening our skills


and finding new answers


through collaboration.


We believe in a safer, more secure world.


We believe in providing peace of mind.


We believe in being true to ourselves and to those


who trust-in our protection.


We are many. We are one.


We are Allegion.

About the Company

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Allegion