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Customer Service Represent / Dispatcher / Assistant Operations Manager

JEFFCO LLC

Mcdonald, PA

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JOB DETAILS
SKILLS
Billing, Customer Relations, Customer Service Management, Customer Support/Service, Executive Assistant Skills , Fast Food, Maintenance - Plumbing, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Multitasking, On Site Support, Operational Support, Operations, Operations Management, Payroll Administration, Payroll Software/Services, Presentation/Verbal Skills, Telephone Skills, Time Tracking, Training/Teaching, Tuition Fees, Writing Skills
LOCATION
Mcdonald, PA
POSTED
30+ days ago
Benefits:
  • 401(k) matching
  • Bonus based on performance
  • Competitive salary
  • Employee discounts
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Tuition assistance

Administrative Office Professional


Customer Service | Service Dispatcher | Field Monitor | Payroll Clerk | Assistant Service Operations Manager


McDonald, PA (South Fayette Township) | Full-Time | Benefits + Bonus Eligible



  ABOUT US
Jeffco Enterprises, LLC is a family-owned plumbing and property services company proudly serving the Greater Pittsburgh region. We are built on integrity, reliability, and exceptional customer service — and we're growing!


  THE ROLE
This is a high-impact, multi-faceted office position reporting directly to our President & COO, Jeffrey L. Davidson. You will be the operational backbone of our daily service business — managing customer calls, dispatching field technicians, monitoring job progress, processing payroll, and supporting service operations management.


  WHAT YOU'LL DO
•    Answer and manage all incoming customer service calls and inquiries
•    Dispatch and schedule plumbing technicians daily using Service Titan
•    Monitor field technicians in real time and track job progress throughout the day
•    Process weekly technician payroll and maintain accurate time and attendance records
•    Prepare invoices, work order closings, and management reports in Service Titan
•    Support the President & COO in daily service operations and coordination


  REQUIRED QUALIFICATIONS — MUST HAVE


  Minimum 2 years of hands-on Service Titan experience — dispatching, scheduling, and invoicing
  Minimum 2 years of experience in a plumbing service company environment
  Proven customer service and customer relations skills in a trades or home services setting
  Experience with field dispatch coordination and technician scheduling
  Payroll or time sheet processing experience
  Strong written and verbal communication, organization, and multi-tasking skills
  Proficiency with Microsoft Office — Word, Excel, and Outlook


  COMPENSATION & BENEFITS
•    Competitive base salary — commensurate with Service Titan experience and qualifications
•    Full benefits package including health insurance options
•    Paid time off and company-recognized holidays
•    Performance-based incentive and bonus program
•    Clear growth path to a senior Service Operations Manager role
•    Family-oriented team culture where your work is recognized and valued


  HOW TO APPLY
Submit your resume, a brief cover letter, and two professional references to:


Jeffrey L. Davidson, President & COO — Jeffco Enterprises, LLC
 jeff.d@jeffcoservices.com
412-221-4153 | 412-722-7459
www.jeffcoservices.com


Jeffco Enterprises, LLC is an Equal Opportunity Employer.


"A family-owned service business you can trust."


About the Company

J

JEFFCO LLC