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Customer Service Rep

The Resource

Whitsett, NC

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JOB DETAILS
SKILLS
Call Volume, Claims Processing, Communication Skills, Customer Relations, Customer Retention/Renewal, Customer Satisfaction, Customer Service Systems, Customer Service Tools, Customer Support/Service, Detail Oriented, Documentation, Establish Priorities, High School Diploma, Leadership, Microsoft Office, Multitasking, Needs Assessment, Order Processing, Organizational Skills, Policy Development, Problem Solving Skills, Procedure Development, Resolve Customer Issues, SAP, SAP Administration, Sales, Team Building, Team Player, Time Management, Track Customer Issues, Writing Skills
LOCATION
Whitsett, NC
POSTED
1 day ago
Customer Service Representative (CSR) – Phone & Email Support

Location: Whitsett, North Carolina
Position Type: Full-Time
Start Date: Hiring Immediately!

Join Our Team as a Customer Service Representative!

We are seeking a detail-oriented and customer-focused Customer Service Representative (CSR) to support our growing team. In this role, you’ll provide exceptional customer support, resolve issues efficiently, and build strong relationships with customer accounts. If you thrive in a fast-paced environment and enjoy problem-solving, we want to hear from you!

What You’ll Do
  • Manage a high volume of incoming calls and emails with professionalism and efficiency
  • Handle customer claims (approximately 60% of workload) – NO order entry required
  • Utilize systems like CSI or Syteline (similar to SAP) to manage customer accounts
  • Identify customer needs and provide accurate product information and solutions
  • Build strong customer relationships through clear and effective communication
  • Resolve complaints by offering timely solutions and follow-up support
  • Provide after-sales service and account support using appropriate tools
  • Maintain accurate records of customer interactions and documentation
  • Follow established communication procedures, policies, and guidelines
  • Support additional tasks as assigned by leadership
What We’re Looking For
  • Proven experience in phone-based and email-based customer support
  • Strong communication, active listening, and problem-solving skills
  • Ability to manage multiple tasks and prioritize in a fast-paced environment
  • Proficiency in Microsoft Office and customer service systems (SAP, CSI, Syteline preferred)
  • Excellent written communication skills (grammar, spelling, and professionalism)
  • High attention to detail and a customer-first mindset
  • Reliable, organized, and team-oriented
Education & Experience
  • High School Diploma required
  • Associate’s Degree in Business or related field preferred
Why Join Us?
  • Fast-paced, engaging work environment
  • Opportunity to grow your customer service career
  • Work with supportive leadership and team members
  • Make a direct impact on customer satisfaction and retention
Apply Today!
Ready to take the next step in your customer service career?  Apply now and join a team that values communication, efficiency, and customer success! Apply online or email your resume to Julia Yeargan at jyeargan@theresource.com

About the Company

T

The Resource

The Resource is a full-service staffing, professional recruiting and consulting firm based in North Carolina. Privately owned and operated for over 30 years, people are at the heart of our organization, and we take a hands-on approach to each client and candidate relationship.

At The Resource, we’re passionate about assisting candidates in finding the next step in their career path, and ensuring it’s a role in a company where they will enjoy growing personally and professionally long-term. Utilizing The Core Assessment in the screening process, we’re able to understand a person’s innate unchanging nature and help individual’s learn about themselves. Our professional recruiters then utilize the candidate’s skill set and The Core results to match them to available positions in organizations where they will thrive. Further, we coach candidates on how to best market themselves for a given job.

COMPANY SIZE
50 to 99 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
1979
WEBSITE
http://www.theresource.org/