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Customer Service Rep Trainee (Monday to Friday 6:30am to 3:00pm)

Glidewell Dental

Irvine, CA

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JOB DETAILS
SALARY
SKILLS
Call Centers, Customer Relationship Management (CRM) Systems, Customer Support/Service, Dental Laboratory, Dental Technology, Laboratory, Leading Edge Technology, Performance Management, Problem Solving Skills, Service Delivery, Team Player, Training Program, Training/Teaching, Training/Teaching Curriculum, eLearning
LOCATION
Irvine, CA
POSTED
3 days ago
Description

Position at Glidewell Dental

Get a quick, inside look at what it's like to be a Customer Support Representative at Glidewell! This short video highlights the fast-paced, people-focused work our team does every day-supporting dental offices, solving problems, and delivering standout service. Check it out to see the energy, teamwork, and impact behind the role!

Customer Service Representative at Glidewell

Essential Functions:

  • Completes and participates in all customer service training program curriculum and activities.
  • Attends and actively participates in instructor led trainings (ILTs) on topics including but not limited to company history, communication techniques, company products, scheduling, crediting, rush cases, and customer relationship management (CRM) systems.
  • Completes e-learning modules on topics related to dental terminology and morphology.
  • Completes and participates in mock calls by applying information acquired from trainings.
  • Incorporates feedback from training activities to improve performance.
  • Completes assessments administered intermittently for evaluation of training curriculum comprehension.
  • Participates in call center and production tours.
  • Performs other related duties and projects as business needs require at direction of management.
Education and Experience:
  • High school diploma or equivalent.
  • Minimum one (1) year of experience in customer service and/or call center.
  • Previous dental assistant (DA) or registered dental assistant (RDA) experience, preferred.
  • Previous certified dental technician (CDT) or dental technician experience, preferred.

Pay: $21.00p/hr. with a monthly bonus of up to $400

Glidewell Laboratories is the industry leader in dental technology due to our agility, speed, and cutting edge technology. We work in a fast-paced and highly sought-after employee-friendly work environment. Behind all of this success is an amazing group of people who are passionate about bringing innovation to the marketplace, while providing quality and affordability to better the lives of people all over the world. If you share in our passion for teamwork and a vision for excellence, let's talk about a rewarding career at Glidewell!

In addition are the following generous employee benefits: Medical, Dental, Vision, 401K with company match, company-paid life insurance, additional onsite dental services, vacation, holiday, and sick time, employee gym (with fitness classes and meditation room), employee medical/wellness center (with massage therapy and acupuncture), two company subsidized cafes, Internet cafes, employee lounges with big screen TVs, game tables, fun company sponsored events, a diverse work environment with over forty nationalities represented, and much more!

Glidewell Laboratories is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. We are committed to the principle of equal employment opportunity for all employees and to provide employees with a work environment free of discrimination and harassment on the basis of race, color, religion, national origin, sex, age, physical or mental disability, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at [email protected]. Please indicate the specifics of the assistance needed.

Note to Current employees: Please apply through Employee Transfer Application to complete the transfer request form.

About the Company

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Glidewell Dental