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Customer Service Rep/Sales Rep

Gabriel Exiner Agency

Palos Heights, IL

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JOB DETAILS
SKILLS
Artificial Intelligence (AI), Calendar Management, Campaigns, Communication Skills, Community Support, Cross-Functional, Cross-Selling, Customer Relations, Customer Relationship Management (CRM), Customer Support/Service, Dental Insurance, Documentation, Follow Through, Health Insurance, Insurance, Insurance Sales, Leadership, Marketing, Multitasking, Needs Assessment, Organizational Skills, Problem Solving Skills, Sales, Sales Prospecting, Sales Support, Social Media, Solution Sales, Time Management, Training/Teaching, Tuition Fees, Vision Plan
LOCATION
Palos Heights, IL
POSTED
30+ days ago
Benefits:
  • Bonus based on performance
  • Competitive salary
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Training & development
  • Tuition assistance
  • Employee discounts
  • Opportunity for advancement
  • Vision insurance


 
Insurance Servicing and Sales


Location: In-Office
Type: Full-Time
Industry: Insurance (Small, growing agency) 


About Us 


We’re a small, growing insurance agency that believes great marketing gets people in the door—but great service keeps them with us. We value relationships, clear communication, and doing right by our clients. If you enjoy wearing multiple hats, having real ownership over your work, and seeing the direct impact of what you do, you’ll feel at home here. 


 
About the role


We’re looking for a Customer Service Representative who enjoys helping people, solving problems and finding ways to add value. You’ll support customers with day-to-day service needs, identify opportunities to sell, and to cross-sell additional coverage, and assist with basic marketing activities to help our agency grow.


What you’ll do


  • Provide friendly, accurate support for customer questions and service requests
  • Build relationships and follow up to ensure customers feel supported
  • Identify customer needs and sell additional insurance solutions (salary + commission role)
  • Schedule appointments and support the sales process with organized documentation and follow-through
  • Assist with basic marketing tasks (examples: coordinating community outreach, supporting social media or email content, tracking simple campaign activity)
  • Maintain clean, timely and accurate records in agency systems

What We’re Looking For
 
  • Experience in insurance, and a love for customer interaction
  • Strong communication skills—you’re comfortable talking to people and writing to them
  • Organized, proactive, and comfortable managing multiple priorities
  • Tech-savvy and willing to learn new tools (CRM, marketing platforms, AI tools, etc.)
  • Self-starter mentality—you don’t need constant direction

Why You’ll Like Working Here
 
  • Small team = big impact (your work actually matters)
  • Direct access to leadership and decision-making
  • Opportunity to grow with the agency and shape the role over time
  • Flexible environment that values trust and accountability

Compensation & Benefits
 
  • Competitive pay based on experience
  • Performance bonuses and growth opportunities
  • Paid time off and flexible scheduling
  • Training and professional development support

 

This position is an Agency Team Member working for the Agency Owner and is not an employee of American Family Insurance.

About the Company

G

Gabriel Exiner Agency