Customer Service Rep - Remote- East Coast at SYSCO
Skip to main content
PLEASE NOTE: Sysco does not charge a fee at any stage of the recruitment process. Any requests for the payment of fees should be refused and reported to local law enforcement for appropriate action.
0
US
Ireland
France
Costa Rica
Canada
Featured Careers
Driver
Warehouse
Sales
Maintenance
Merchandising
Technology
Students
Military
Retail
Specialty Companies
FreshPoint
Guest Worldwide
Redistribution Network
Buckhead | Newport
Sygma
Greco & Sons
Edward Don & Company
European Imports
Working at Sysco
Global Locations
About Sysco
Benefits
Purpose
Inclusion
Colleague & Family Well-Being
Hiring Process
Events
FEED YOURSUCCESS
Job Search
Search Jobs by Keyword
Location
Radius Radius 5 miles 15 miles 25 miles 35 miles 50 miles
Search Jobs
Customer Service Rep - Remote- East Coast
Ohio
Apply Now Save Job Sign up for job alerts
Jump To:
Overview
At Sysco, we're building long-lasting customer relationships through our top-quality products and services, innovative technology solutions and extraordinary sales colleagues. Here, you'll leverage our comprehensive, industry-leading training with your outgoing nature, creativity, strategic thinking and commitment to excellence to set your customers up for success. This allows your customers to grow their business-and you to grow your career.
Customer Service Rep - Remote- East Coast
Remote - USA - Ohio
Job ID R245160 Date posted 04/03/2026
Employment Type Full time
Company name US2160 Sysco Guest Supply, LLC
Compensation $16.83 - $25.29
Compensation Range The compensation range provided is in compliance with state specific laws. Factors that may be used to determine your actual rate of pay include your specific skills, years of experience and other factors.
Job Profile Summary Position Summary: Who We Are: Guest Worldwide is a leading global manufacturer and distributor to the Travel and Leisure industry, providing products to over 25,000 hotels in 109 countries. We manufacture personal care amenities and a full range of textiles, and, we distribute nearly everything else you find in the hotel public guest areas in the hotel room. Recently achieving a billion dollars in annual revenue, Guest Worldwide has grown its business by over 200% in the last 7 years. Guest Worldwide is also a wholly owned subsidiary of Sysco. Sysco is a 54 billion dollar, industry leading, global food and beverage distribution company, employing thousands of employees worldwide and home to the 13th largest sales organization in the world. The Customer Service Representative provides customer and Territory Managers (TMs) support with the sales of hotel and operational supplies. Primary Responsibilities: Customer & Territory Manager Support: •Answer incoming calls and emails from TMs. Research and provide information such as estimated time of arrival (ETA), customer history data, order tracking, delivery issues, proof of delivery, etc. •Provide customer with order history information (i.e., item #, quantity, etc.) and pricing. •Process orders (including new, cancellation or additions to current order), invoices, credits/returns and respond to customers' inquiries. •Enter and update vendor drop ship orders, including vendor manufacturer ID, cost of goods, color specifications, sizes, etc. •Back Orders - If item is out of stock, check ETA. If not readily available, check availability of stock to determine if shipment can wait, needs to be pulled from another Distribution Center or substituted with a replacement item. •Research and obtain ETA, proof of delivery, shipment tracking and information on returns and other request as needed. •Prepare and send customer order acknowledgments. •Inform TM and customer of standard procedures, order status and/or resolution of problems, if applicable. Follow up, either verbally or in writing to ensure proper customer satisfaction. Problem Resolution •Review and resolve issues with customer orders such as delivery issues, shipment discrepancy and back orders. Review and process Adjustment Request Form or Return Material Authorization following approval. Review any exceptions to Company's standard shipping policies with management. Training •Regularly participate in Sysco Interactive University (SIU), vendor and other company training programs. Communicate regularly with internal Departments: •Accounting - update on orders for Release on Hold. •Purchasing - tracking and proof of delivery, ETA on drop shipments, items discontinued for delivery replacement items Minimum Education, Including Degrees & Certifications: •High School diploma or GED required. College degree preferred. Minimum Experience (Years & Type of Experience): •2 years' Customer Service experience, including working knowledge of shipping procedures and practices; inventory control processes, procedures and practices; and inventoried product line specifications (dimensions, weight, etc.). •Call Center experience a plus. Skills & Abilities (Years & Type of Experience): •Excellent communication (verbal and written), interpersonal and professional interactive skills are necessary to perform at a high degree of proficiency. Ability to effectively present information and respond to questions from suppliers, customers, management and inter-department staff. Capable of working with internal staff from other departments in a proactive and constructive manner. •Customer Service - Respond promptly to requests for service and assistance as needed. Follow up as needed. •Planning / Organization - Ability to prioritize and manage multiple priorities/deadlines and shift priorities as necessary. Uses time effectively. •Problem Solving - Identifies and resolves problems in a timely manner. Gathers and analyzes information skillfully. Develops alternative solutions. •Judgment - Displays willingness to make decisions. Exhibits sound and accurate judgment. Makes timely decisions. •Professionalism - Approaches others in a tactful manner. Reacts well under pressure. Follows through on commitments. •Detail Oriented - Attention to details and accuracy. •Proficient use of MS Windows and Office (Word, Excel, PowerPoint, Access and Outlook) and familiarity in maintaining a customer database and Internet navigation. Physical Demands & Work Environment: The physical, mental, and environmental conditions in which the work is performed. The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job. •While performing the duties of this job, the employee is regularly required to sit, stand, walk and use hands and fingers to operate a computer keyboard, mouse, and telephone to talk and hear. The employee is frequently required to sit and reach with hands and arms. The employee may occasionally lift and/or move up to 20 pounds. •This position primarily works in an office environment. The noise level in the work environment is usually moderate. •This position may require evening and weekend work depending on business needs. Guest Worldwide is an Equal Opportunity Employer - M/F/Veteran/Disability/Sexual Orientation/Gender Identity This job description indicates in general terms, the type and level of work performed as well as the typical responsibilities of employees in this classification. The duties described are not to be interpreted as being all-inclusive to any specific employee. Management reserves the rights to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job. Nothing in this position description changes the at-will employment relationship existing between the Company and its employees. This job description supersedes prior job descriptions.
Description
Position Summary:
Who We Are:
GuestWorldwideis a leading global manufacturer and distributor to the Travel and Leisure industry, providing products to over 25,000 hotels in 109 countries. We manufacture personal care amenities and a full range of textiles, and, we distribute nearly everything else you find in the hotel public guest areas in the hotel room. Recently achieving a billion dollars in annual revenue, GuestWorldwidehas grown its business by over 200% in the last 7 years. GuestWorldwideis also a wholly owned subsidiary of Sysco. Sysco is a 54 billion dollar, industry leading, global food and beverage distribution company, employing thousands of employees worldwide and home to the 13th largest sales organization in the world.
The Customer Service Representative providescustomer and Territory Managers (TMs)supportwith the sales of hotel and operational supplies.
Primary Responsibilities:
Customer & Territory Manager Support:
Answer incoming calls and emails from TMs. Research and provide information suchasestimated time of arrival (ETA), customer history data, order tracking, delivery issues, proof of delivery, etc.
Provide customer with order history information (i.e., item #, quantity, etc.) and pricing.
Process orders (including new, cancellation or additions to current order), invoices, credits/returns and respond to customers' inquiries.
Enter and update vendor drop ship orders, including vendor manufacturer ID, cost of goods, color specifications, sizes, etc.
Back Orders - If item is out of stock, check ETA. If not readily available, check availability of stock to determine if shipment can wait, needs to be pulled from another Distribution Center or substituted with a replacement item.
Research and obtain ETA, proof of delivery, shipment tracking and information on returns and other request as needed.
Prepare and send customer order acknowledgments.
Inform TM and customer of standard procedures, order status and/or resolution of problems, if applicable. Follow up, either verbally or in writing to ensure proper customer satisfaction.
Problem Resolution
Training
Communicate regularly with internal Departments:
Accounting - update on orders for Release on Hold.
Purchasing - tracking and proof of delivery, ETA on drop shipments, items discontinued for delivery replacement items
Minimum Education, Including Degrees & Certifications:
Minimum Experience (Years & Type of Experience):
Skills & Abilities (Years & Type of Experience):
Physical Demands & Work Environment:
The physical, mental, and environmental conditions in which the work is performed. The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job.
Guest Worldwide is an Equal Opportunity Employer - M/F/Veteran/Disability/Sexual Orientation/Gender Identity
This job description indicates in general terms, the type and level of work performed as well as the typical responsibilities of employees in this classification. The duties described are not to be interpreted as being all-inclusive to any specific employee. Management reserves the rights to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job. Nothing in this position description changes the at-will employment relationship existing between the Company and its employees. This job description supersedes prior job descriptions.
*
Overview Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We're looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.
AFFIRMATIVE ACTION STATEMENT Applicants must be currently authorized to work in the United States. We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law. This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.
APPLY NOW SAVE JOB
Share This Job
About the Location
Discover what it's like to live and work in:
Ohio
Explore the Area
Success Profile
We're looking for a Sales team member who possesses the following traits.
What Fuels Sysco
Every day around the planet, the people of Sysco work together to connect the world, innovate with purpose and care for one another. As the leading global foodservice distributor, we're paving the way for a healthier today and a more sustainable future.
Career Path
There are many ways to grow your career with Sysco. Here is an example.
Sales Consultant
District Sales Manager
Local Sales Director
Region VP Sales
Hear From Our People
Our people are the fuel that powers Sysco. Explore colleague stories of growth and development with the company and in their own lives.
Sysco has provided Davell the tools to be the best possible Sales Consultant: "I focus on relationships, service, faith, and loyalty. These four principles have helped me to thrive in my role."
What Jason learned in the military translated well into this workforce and he's proud to be here at Sysco. "You learn leadership… you learn persistence, you learn the never quit attitude."
Sysco exceeded Keah's expectations "From the in-depth and hands on training, to the daily support I receive from my immediate team and leadership team."
Benefits
Competitive base salary, bonus, plus promotional incentive opportunities
Car allowance (mileage reimbursement for candidates in CA) and cell phone provided
Career pathing opportunities for both entry level, and experienced individuals
Specialized sales training
Monthly and annual sales rewards and recognition
401(k) with automatic matching
Employee Stock Purchase Plan
Comprehensive healthcare benefits
Inclusion
Our Colleague Resource Groups (CRGs) create a strong sense of belonging and connection for Sysco employees around the globe. Together, we help recognize culturally significant occasions and create a safe space and sense of community for colleagues from often underrepresented backgrounds. At Sysco, we celebrate what makes YOU uniquely you.
We are better as a country because of your service and Sysco is better as a company because of our veteran colleagues. We recognize the commitment and loyalty individuals who served in the military bring to their roles, and Sysco is proud to build meaningful programs and partnerships for an inclusive workforce. Our senior leadership team, Military Recruitment Manager, and Veterans Resource Group stand ready for you to join our table of opportunities at Sysco.
Explore the diverse career opportunities and comprehensive benefits package offered by Sysco, a leading foodservice distribution company.
Featured Jobs
View All of Our Available Opportunities
Viewed Jobs
You have not recently viewed any jobs.
Saved Jobs
You have not saved any jobs.
Hungry for New Opportunities?
Join our Talent Community for fresh updates.
sign up
Join the Sysco Talent Community!
Let's stay in touch - be the first to hear about fresh career opportunities! Select a job category and location from the list of options, then click "Add" to create your job alert.
First Name
Last Name
Email Address
Country Code+1+1242+1246+1264+1268+1284+1340+1441+1473+1649+1664+1670+1671+1684+1758+1767+1784+1849+1868+1869+1876+1939+20+211+212+213+216+218+220+221+222+223+224+225+226+227+228+229+230+231+232+233+234+235+236+237+238+239+240+241+242+243+244+245+248+249+250+251+252+253+254+255+256+257+258+261+262+264+265+266+267+268+269+27+290+291+297+298+299+30+31+32+33+34+345+350+351+352+353+354+355+356+357+358+359+36+370+371+372+373+374+375+376+377+378+379+380+381+382+385+386+387+389+39+40+41+420+421+423+43+44+45+46+47+48+49+500+501+502+503+504+505+506+507+508+509+51+52+53+54+55+56+57+58+590+591+593+594+595+596+597+598+599+60+61+62+63+64+65+66+670+672+673+674+675+676+677+678+679+680+681+682+683+685+686+687+688+689+690+692+7+77+81+82+84+850+852+853+855+856+86+872+880+886+90+91+92+93+94+95+960+961+962+963+964+965+966+967+968+970+971+972+973+974+975+976+977+98+992+993+994+995+996+998Phone Number
Resume (optional)Remove
Interested InSelect a job category from the list of options. Search for a location and select one from the list of suggestions. Finally, click "Add" to create your job alert.
Job CategorySelect a Job CategoryAdministrationCorporate AffairsCustomer SuccessData AnalysisFinanceHuman ResourcesLegalMaintenanceManufacturingMerchandisingOperationsProject ManagementProperty ManagementQuality AssuranceSalesSkilled TradeSupply ChainTechnologyTransportationUSA Fleet/Transportation; USA Talent Acquisition Driver; USA OperationsUSA Supply Chain and Logistics; Systems Support FamilyWarehouse
Location
Add
Opt-in Promotion
Confirm Email
By signing up, I acknowledge that I have read Sysco's privacy notice (opens in new window) and that I wish to receive email and SMS communications. I understand that I can opt out of receiving email and SMS communications at any time.
Sign Up
Already A Member
2026 All Rights Reserved. Sysco Corporation