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Customer Service Rep/Project Manager

Marketing

Hagerstown, MD

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JOB DETAILS
SKILLS
Analysis Skills, Continuous Improvement, Cost Effectiveness Analysis, Cross-Functional, Customer Experience, Customer Relations, Customer Service Management, Customer Support/Service, Direct Mail, Direct Marketing, Documentation, Identify Issues, Insurance, Leadership, Logistics, Maintain Compliance, Manufacturing, Marketing, Marketing Communications, Online Marketing, Operations Management, Printing, Product Flow, Production Control, Production Management, Project Execution, Project/Program Management, Promotional Products, Purchasing/Procurement, Quality Control, Requirements Management, Sales, Sales Management, Supply Chain, Time Management, Warehousing
LOCATION
Hagerstown, MD
POSTED
6 days ago
*Print experience is required for this position*

COMPANY SUMMARY:

Marketing.com brings together people from diverse personal and professional backgrounds to create a technology-centered, people-powered culture that is constantly evolving and redefining how marketing isdone. Our team members bring to work a combined history of dedication, service and being the best at what they do-everyday. With over 30 production facilities in the US (and growing!), we provide comprehensive digital marketing services, commercial printing, envelopes, warehousing & fulfillment, direct mail marketing, sign manufacturing & fabrication, and promotional products.

We are expanding at warp speed and are adding to our team - from our sales office and shop floor locations to our remote online team members. We are a diverse, creative, and passionate crew who is always looking to discover and implement fresh, innovative ideas and make some pretty amazing things.

JOB SUMMARY

Develops a high-level relationship with key customers, sales, vendors and plant personnel to assure flawless project execution. Strong production management skill allowing for the development and implementation of customer solutions through the utilization of cross functional subject matter experts. Leads a staff of customer service representatives ensuring efficiency, cost effectiveness, accuracy and quality control within the assigned work group. May also engage in planning, estimating, purchasing and scheduling support.

ROLES AND RESPONSIBILITIES
  • Provide first line of leadership to client service staff. Work with Client Services Manager to set clear expectations, and provide consistent, timely feedback.
  • Works as a liaison between work group, and production control to provide proactive status updates.
  • Establishes checkpoints on work-in-progress to guarantee accuracy of work performed. Communicates to plant personnel, sales department and customer. Solicit customer and sales feedback to continuous improvement of customer experience.
  • Ensures operations management is provided the correct information, at the right time to allow for efficient, accurate project completion.
  • Develop working relationships with customers through regular contact and communication. Understanding of customer requirements and expectations to ensure contract compliance.
  • Analyze, plan and manage projected job requirements and materials in the most economical and efficient manner to save manufacturing time and resources.
  • Coordinates projects across a variety vertical print markets to ensure accuracy and proper documentation.
  • Develop a working relationship with production to assure understanding of company sales programs, while understanding production problems and opportunities.
  • Assume responsibility for account documentation and data maintenance.
  • Complete normal business reports as required
  • Inspects proofs, facilitates and troubleshoots progress of project to ensure on-time delivery.
  • All other duties as assigned
BASIC QUALIFICATIONS
  • Experience in the print industry required
  • Some college preferred.
  • Minimum of five years Customer Service experience
  • Leadership experience preferred.
Preferred Skills
  • Printing Industry - Knows competitors and how they operate; understands product flow and supply chain logistics as they relate to printing production and has and comprehensive understanding of the print process.
  • Personally motivated to drive for results and success despite obstacles and opposition; Is able to make adjustments to accommodate changing situations, responds resourcefully to achieve better results
  • Task orientated with ability to think and lead at a strategic level.


Our Company offers a competitive salary and comprehensive benefits package including but not limited to medical, dental, vision, life insurance, short & long-term disability, 401k, PTO, and Company-paid holidays.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

About the Company

M

Marketing

Open since November 4th, 2016, GLR Marketing has already doubled in size with no plans of slowing down! By finding a niche in face to face new customer acquisitions and leadership development, Fortune 100 and 500 firms hire us to represent their brand, bridge the gap between client and consumer and set them apart from the competition. Almost everything we do is on a persona face to face level. Where billboards, commercials, and telemarketing fails, GLR Marketing thrives.

Why would companies choose to work with us and not use their own trained sales team? Character. A lot of what we do and how we do it is based on character and being relentless. We actually recommend you read Relentless: From Good to Great to Unstoppable by Tim Grover to understand just what we mean. When opening our firm, expanding from North Carolina and with only 6 people, including our CEO, Brittany Gragg, we were humble, hungry, and had a vision in mind. 

GLR Marketing commits to service, quality, and growth. As communication goes more online and less in-person, GLR Marketing believes now more than ever that follow through and authenticity is key. The difference a genuine smile and handshake can make Is astronomical; clients trust our relationship-based sales approach especially because we have the numbers to back it up. Since opening, we have doubled our client’s target goals and help them acquire more long-term happy customers than their competition. 

What sets our team apart from other sales firms is our service to our people and dedication to expansion. To intrinsically motivate our team to be the best version of themselves and deliver their best efforts on a daily basis, we link our success as a firm to the success of our team and each individual team member. If our team isn’t seeing constant development, if they are not learning and we are not adding value to their lives, then we aren’t fulfilling our duty as a company. 

GLR Marketing appreciates our team’s relentless attitude and vow to give 100% to every team member who gives 100% to us. We celebrate the small victories and believe in constant and never ending improvement. 

If you are going to do something, you might as well do it the best you can. Be two feet in and invest your heart and passion into being your finest version.

COMPANY SIZE
10 to 19 employees
INDUSTRY
Retail
WEBSITE
https://www.glrmarketinginc.com/

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