Customer Service Rep

Pay Rate: $20 per hour

Summary:

• Anticipated Class Start Date: 8/3/26
• Location: Oriskany
• Work Mode: Virtual with In-Person Training

Responsibilities:

• Respond to customer requests via telephone, providing excellent service to the company’s customers who have or are looking to obtain a life insurance policy through their employer.
• Rely on instructions and pre-established guidelines to perform job functions.
• Process transactions, prepare correspondence, and fulfill customer needs to ensure customer satisfaction.
• Discuss topics such as enrolling or changing life insurance amounts, confirming or changing beneficiaries, policy provisions, continuing coverage upon retirement, status of customer requests, and billing inquiries.

Requirements:

• High school diploma or equivalent.
• Minimum 1 year of experience in the field or in a customer service role.
• Ability to work from home with high-speed internet (500-650 kbps) and a quiet, secure place to work.
• Ability to use video during interviews, coaching, weekly huddles, and virtual training.
• Flexibility to work shifts during the hours of operation, Monday-Friday 8:00 am – 11:00 pm EST.

Preferred Skills:

• Attendance and ability to use reference materials.
• Class participation and interpersonal skills.
• Grasp of material, decision making, and confidence level.
• Ownership of learning, technical skills, adaptability, and flexibility.

Benefits:

• Company-issued equipment including a laptop, 2 monitors, keyboard, mouse, and docking station.