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Client Services Jobs

Customer Service Rep

Starbucks

Milwaukee, WI

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JOB DETAILS
SKILLS
Corporate Compliance, Credit Cards, Customer Support/Service, Dental Insurance, Disability Accommodations, Employee Assistance Plan, Genetics, High School Diploma, Life Insurance, Lift/Move 40 Pounds, Maintain Compliance, Material Moving, Medical Conditions, Military, Order Processing, Plating Processes, Resolve Customer Issues, Retail Management, Sales, State Laws and Regulations, Team Player, Training/Teaching, Transaction Processing/Management, Tuition Reimbursement, Vision Plan
LOCATION
Milwaukee, WI
POSTED
Today
With a career at HMSHost, you really benefit! We Offer

  • Health, dental and vision insurance
  • Generous paid time off (vacation, flex or sick)
  • Holiday pay
  • Meal and Transportation Benefits
  • *401(k) retirement plan with company match
  • *Company paid life insurance
  • *Tuition reimbursement
  • Employee assistance program
  • Training and exciting career growth opportunities
  • Referral program - refer a friend and earn a bonus
*Benefits may vary by position so ask your recruiter for details.

Summary:

The Customer Service Representative is responsible for performing a variety of duties, including providing customer assistance in stores by completing sales transactions, assisting in the kitchen area, stocking the work area and keeping the work-space clean, assisting on the service line with food finishing and plating, and fostering a team work ethic. The CSR ensures consistent application of all company and local customer service policies and p erforms all other responsibilities as directed by the business or as assigned by management . This is a non-exempt position and typically reports to the Store Manager / Assistant Store Manager.

Essential Functions:
  • Provides customer support-greets customers/ takes food orders and handles customer inquiries regarding the menu; looks for opportunities to suggestive sell
  • Works directly in the unit with other associates to ensure compliance with service and brand standards
  • Transfers products and supplies from storage to work area and assists with specific food finishing job tasks prior to serving the item to customers
  • This position is responsible for transaction processing on the MICROS POS units; the CSR receives cash or credit card payments and processes accordingly, and is responsible for compliance with Company cash-handling requirements
  • Is aware of and makes sure that proper food handling procedures are followed throughout the life of the products being utilized; cleanliness of the work area is critical-safety protocols are followed as well as proper sanitizing procedures
Minimum Qualifications, Knowledge, Skills, and Work Environment:
  • Requires a High School diploma or general education development (GED) diploma
  • Customer service and/or training experience preferred
  • Requires the ability to speak, read and comprehend instructions, short correspondence and policy documents
  • Requires the ability to interact with the public and coworkers in a friendly, enthusiastic and outgoing manner
  • Requires the ability to lift and/or push objects weighing up to 40lbs, in addition to being able to bend, twist, and stand in order to perform normal job functions
  • Prior experience handling cash and credit transactions preferred


Avolta, including Dufry, HMSHost Corporation, Hudson, and affiliates ("the Company"), is an equal opportunity employer. It is the Company's policy to ensure equal employment opportunity in all aspects of employment and to comply with anti-discrimination laws and regulations. The Company prohibits discrimination and harassment of any type and provides equal opportunities to applicants and team members without regard to actual or perceived race, color, creed, age, religion, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, national origin, disability, military service and veteran status, ancestry, citizenship status, marital status, protected medical condition as defined by applicable state or local law, genetic information, or any other basis protected by applicable federal, state or local laws and ordinances (referred to as "protected characteristics").

About the Company

S

Starbucks

Every day, we go to work hoping to do two things: share great coffee with our friends and help make the world a little better. It was true when the first Starbucks opened in 1971, and it’s just as true today.

Back then, the company was a single store in Seattle’s historic Pike Place Market. From just a narrow storefront, Starbucks offered some of the world’s finest fresh-roasted whole bean coffees. The name, inspired by Moby Dick, evoked the romance of the high seas and the seafaring tradition of the early coffee traders.

In 1981, Howard Schultz (Starbucks chairman and chief executive officer) had first walked into a Starbucks store. From his first cup of Sumatra, Howard was drawn into Starbucks and joined a year later.

In 1983, Howard traveled to Italy and became captivated with Italian coffee bars and the romance of the coffee experience. He had a vision to bring the Italian coffeehouse tradition back to the United States. A place for conversation and a sense of community. A third place between work and home. He left Starbucks for a short period of time to start his own Il Giornale coffeehouses and returned in August 1987 to purchase Starbucks with the help of local investors.

From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection.

COMPANY SIZE
10,000 employees or more
INDUSTRY
Restaurant/Food Services
FOUNDED
1971
WEBSITE
https://www.starbucks.com/careers/

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