Customer Service Rep Level I

Are you looking to start or grow your career in customer service with a stable manufacturing company? The Peggs Company is looking for a dependable, detail-oriented Customer Service Representative I to join our team. THIS IS A TEMP TO PERM POSITION.

In this role, you'll be the first point of contact for our customers while helping process orders, support billing activities, and coordinate with multiple departments to ensure orders are completed accurately and on time. If you enjoy helping people, staying organized, and working in a fast-paced office environment, we'd love to meet you.

What You'll Do

• Provide friendly, professional customer service by phone and email
• Answer incoming calls and direct inquiries to the appropriate department
• Process customer purchase orders and enter orders into company systems
• Maintain accurate customer records and order information
• Assist with billing, invoicing, and shipping documentation
• Track customer orders and provide status updates
• Communicate with Production, Shipping, Sales, Service, and Accounting to ensure timely order fulfillment
• Perform filing, data entry, and other administrative tasks
• Support daily office operations and other projects as assigned

What We're Looking For

• High school diploma or equivalent
• Strong communication and organizational skills
• Order processing up to 80+ orders per day
• Excellent attention to detail
• Comfortable using Microsoft Outlook, Word, and Excel
• Ability to learn ERP and business software, including Sage and Corrigo
• Ability to multitask and prioritize work in a fast-paced environment
• Bilingual (English/Spanish) is a plus but not required

Why Join The Peggs Company?

At The Peggs Company, you'll become part of a team that values collaboration, integrity, and continuous improvement. We believe in promoting from within and providing opportunities for employees to grow their careers.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k) with Principal
• Supplemental Executive Retirement Plan (SURP), subject to vesting requirements
• Paid Vacation, accrued each pay period
• Paid Holidays
• Opportunities for advancement and professional development

The Peggs Company is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Work Location: In person

The Peggs Company, Inc. is dedicated to excellent customer service and being an Employer of Choice. We will achieve these objectives by having a total commitment to the quality of our products, the safety and welfare of our employees, and by conducting our business with the highest level of integrity. We believe in open communication, hard work, and prudent management. These are our core values, the foundation on which our business culture is based. We will strive to provide value to our customers by offering safe, quality products and a positive, professional experience when working with any member of our organization. We are a 3rd generation, family-owned shopping cart and retail shelving display manufacturer headquartered in Riverside, CA with divisions and employees nationwide.