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Customer Service Rep II - Non-Exempt

HireTalent

Virtual, CA(remote)

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JOB DETAILS
SALARY
SKILLS
Communication Skills, Current Procedural Terminology (CPT), Customer Relationship Management (CRM) Systems, Customer Support/Service, Detail Oriented, ICD-9, Medical Office, Microsoft Excel, Organizational Skills, Problem Solving Skills, Requirements Management, Retro, Sales, Utilization Management, Work From Home
LOCATION
Virtual, CA
POSTED
30+ days ago
Title: Customer Service Rep II
Location: Remote Work
Duration: 24 Month contract
PR: $22/hr. on W2

Job Description:
The Prior Authorization Representative is responsible for verifying prior authorization requirements and obtaining authorization when required. Works directly with physician offices and payers to facilitate patient access to various therapies. Representative will ensure patient insurance coverage and benefits, identify requirements for prior approval and submit for authorization. Assists with appealing prior authorization denials, retro authorization or other special cases.

Duties & Responsibilities:
  • Validates insurance patient s coverage, communicate any issues with benefits or coverage to the appropriate managers
  • Checks the requirements for prior authorization and initiates as required
  • Coordinates required paperwork, clinical notes and forms for submission to support request and initiates as required
  • Follows up frequently to ensure visibility on authorization status throughout the approval process
  • Basic knowledge payer payment process with detailed knowledge on the payer prior authorization process
  • Basic ICD9/10 and CPT code familiarity, expert knowledge on subset of our client therapy codes
  • Superior customer service skills with outstanding communication skills to use with various stakeholders; physicians, sales representatives, payer representatives, utilization reviewers, various internal and external stakeholders,
  • Advanced Microsoft Excel skills. Ability to learn and use multiple CRM software programs as needed
  • Good organizational skills with ability to handle multiple inquiries at the same time and critical problem-solving skills with high attention to detail.

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