Customer Service Rep II

Customer Service Representative

Pay: $27.00/hour
Location: Indianapolis, IN
Schedule: Monday–Friday

Job Summary

We're seeking a Customer Service Representative to support customers with service inquiries, repairs, returns, and field service requests. This role is ideal for someone who enjoys problem-solving, providing excellent customer service, and working in a fast-paced environment.

Responsibilities

• Assist customers with service-related questions and requests
• Coordinate repairs, returns, and field service appointments
• Troubleshoot routine issues and identify appropriate solutions
• Maintain accurate service records and documentation
• Escalate complex issues when needed
• Collaborate with internal teams to ensure timely issue resolution

Qualifications

• High school diploma or GED required
• 1–3 years of customer service or related experience preferred
• Strong communication and interpersonal skills
• Excellent organizational and problem-solving abilities
• Basic computer proficiency and attention to detail

Great opportunity for a dependable, customer-focused professional looking to join a supportive team with competitive pay.