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Client Services Jobs

Customer Service Rep I - Contract

TalentBurst, Inc.

Waltham, MA(remote)

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JOB DETAILS
SALARY
$14–$16.50 Per Hour
SKILLS
Biotech and Pharmaceutical, Communication Skills, Continuous Improvement, Cross-Functional, Customer Escalations, Customer Experience, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Service Management, Customer Support/Service, Data Quality, Database Administration, Detail Oriented, Develop and Maintain Customers, Medical Assistance, Metrics, Organizational Skills, Performance Metrics, Quality Management, Resolve Customer Issues, Sales, Standard Operating Procedures (SOP), Team Player
LOCATION
Waltham, MA
POSTED
Today
Title: Customer Service Rep I
Location: Remote
Duration: 6+ Months


General Summary:
  • This position is designed for enthusiastic, detail-oriented individuals who thrive in a fast-paced environment and are passionate about supporting families. We are seeking candidates excited to focus on assisting parents and families throughout their overall experience with our products and services.
  • The role requires a commitment to meeting key performance indicators (KPIs), adhering to outreach protocols, and delivering an exceptional customer experience. This is a great opportunity for individuals looking to build a career in the biotech sector with an organization that offers excellent training programs and growth opportunities.
  • Responsibilities:
  • Achieve daily, weekly, and monthly goals.
  • Comply with assigned schedules, assignments, and productivity metrics.
  • Promptly, efficiently, and accurately contact existing customer or lead database.
  • Assure the quality, integrity, and accuracy of client information.
  • Master product information for accurate dissemination to customers.
  • Comply with standard operating procedures and instructions within a quality management system.
  • Assist customers and medical professionals throughout the birthing process and delivery lifecycle of ViaCord's service.
  • Successfully resolve customer challenges.
  • Handle escalated customer issues as needed.
  • Build and maintain strong customer relationships.
  • Promote an open communication model and a positive teamwork environment.
  • Partner with Customer Service Management to assist with new-hire training, as needed.
  • Participate in continuous improvement projects within the department.
  • Participate in cross-functional improvement initiatives

Required Skills:
  • Exceptional communication and organizational skills.
  • Proven ability to meet and exceed KPIs and outreach protocols.
  • Strong attention to detail, especially in recordkeeping and compliance.
  • Previous experience in customer service, sales, or biotech preferred.
  • Proficiency in CRM tools and database management.
  • 2+ years of service or relevant experience preferred.

#TB_PH
#ZR

About the Company

T

TalentBurst, Inc.

For over 20 years, TalentBurst Inc. has been an award-winning provider of cutting-edge Workforce Management Solutions. With a strong commitment to staying ahead in the tech landscape, we pioneer innovative approaches to talent acquisition. Our expertise spans Life Sciences, and Healthcare Staffing, Banking, Financial, IT, and Engineering, as well as Global Employer of Record (EOR), Agent of Record (AOR), State, Local Government and Education (SLED), and IC validation/compliance services. Additionally, our division, TalentProcure, leads the industry with offerings such as High Hazard Payroll, Managed Services, and Vendor on Premise (VOP) solutions.

Due to our prioritization of excellent standards, we are Joint Commission Certified and are a certified Minority Business Enterprise (MBE) in the USA and Canada. Supporting over 130 Fortune 500 companies globally, we excel in navigating the landscape of talent acquisition. In a world of constant change, we embrace developing people-centric solutions that address the unique demands of our clients. Stay connected by visiting our website and following us on social media!

 

COMPANY SIZE
5,000 to 9,999 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
2002
WEBSITE
http://www.talentburst.com/

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