Job Description - Customer Service Rep (CSR) - Behavioral Health (26159876)
Job Description
Primary Location
: Connecticut-Middletown-1250 Silver St Middletown (10168)
Job
: Customer Service Representative
Organization
: Rushford
Job Posting
: Jun 30, 2026
Customer Service Rep (CSR) - Behavioral Health - (26159876)
Description
Work where every moment matters.
Every day, over 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network.
Rushford Center, one of Connecticut's leading providers of addiction and mental health services, is nationally recognized for delivering outstanding prevention, treatment and recovery programs. We offer a wide range of programs including Acute Care and Evaluation, Residential Addiction Treatment, Individual, Group & Family Therapy, Intensive Outpatient programs and Community Support Programs. Through the passion of our specialists, we continue to treat every patient with care, compassion and respect, while providing affordable and accessible services.
Job Summary
Focuses on excellent internal and external customer service. Provides dedicated support to programs and/or departments as a member of a team to ensure team coverage to all critical functions. Commitment to access to services, quality and financial strength of organization.
Qualifications
HS Diploma/GED required; Associates Degree or Technical College certificate strongly preferred.
Minimum of two years- experience in an administrative, customer service or healthcare reimbursement environment.
Extensive experience in healthcare customer service considered in lieu of other experience.
Strong computer skills including proficiency in Microsoft Office and databases (client accounts software).
Exceptional organizational skills, with attention to detail; excellent communication skills (verbal & written)
Self motivated and independent individual willing to work in a team environment.
We take great care of careers.
With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge - helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.
Work Locations
:
1250 Silver St Middletown (10168)
1250 Silver Street
Middletown 06457
Standard Hours Per Week: 40
Full-time (40 hours)
Shift Details: Schedule: Mon/Wed/Thu 12-8:30, Tue 9:30-6, Fri 8-4:30, with flexibility required to support business needs.