Sign upLog in

Customer Service Rep

Axelon Services Corporation

Clayton, MO

Apply
JOB DETAILS
SKILLS
Analysis Skills, Communication Skills, Conflict Resolution, Cross-Functional, Customer Escalations, Customer Relations, Customer Relationship Management (CRM), Customer Satisfaction, Customer Support/Service, Documentation, Enterprise Applications, Establish Priorities, High School Diploma, Identify Issues, Interpersonal Skills, Microsoft Access Database, Microsoft Office, Microsoft Product Family, Microsoft Visio, Multitasking, Online Chat, Operations Processes, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Remote Access, SAP BusinessObjects, Software Administration, Team Player, Technical Support, Writing Skills
LOCATION
Clayton, MO
POSTED
Today


Customer Service Rep
Clayton, MO
PAY: $20/HR.
3 Months---possibility to extend or convert
100% onsite



Summary:

  • The Customer Service Representative provides support to internal and external clients on technical and product-specific issues.
  • May provide remote technical and application support to customers via phone, email, chat, and/or remote system access.
  • Requires strong knowledge of product specialty and technical inclination.
  • Ability to creatively troubleshoot client issues associated with enterprise applications, including bespoke client networks.
  • Develop strong knowledge of complex products and communicate/document client questions clearly and concisely.


Responsibilities:

  • Provide application support to both internal teams and external customers.
  • Contribute subject matter expertise to ensure customer satisfaction and organizational success.
  • Maintain performance standards and represent the company.
  • Demonstrate solid knowledge of application, product, and services.
  • Provide support and troubleshooting of applications via telephone, live online chat, and email.
  • Utilize strong analytical skills to identify origin/cause, initiate research, and respond promptly to cases.
  • Effectively communicate with internal and external clients and document cases concisely.
  • Work cross-functionally to resolve specialized, procedural, and operational issues; escalate cases requiring additional expertise.
  • Independently and in team environments, apply troubleshooting methodologies to drive escalated issues to closure.
  • Deliver timely responses to business owners, stakeholders, and users on issue status and resolution.
  • Contribute to team knowledge sharing, meetings, and documentation to reduce recurring issues and inquiries.


Requirements:

  • Minimum high school education or equivalent; bachelor's degree preferred.
  • Minimum 2 years of client-facing application support experience.
  • Experience troubleshooting product issues and reporting them via phone/email/chat.
  • Experience working cross-functionally to resolve technical, procedural, or operational issues.
  • Ability to work collaboratively with individuals at all levels of the organization.
  • Experience executing short and long-term plans.
  • Experience training internal and external customers to mitigate recurring requests for help.
  • Proficiency with CRM applications, Microsoft Office Suite, Microsoft Server products, Visio, Microsoft Access, and BusinessObjects.


Preferred Skills:

  • Analytical skills.
  • Interpersonal and collaborative skills.
  • Problem-solving and decision-making skills.
  • Written and verbal communication skills.
  • Prioritization, multitasking, and organizational skills.
  • Conflict resolution skills.

About the Company

A

Axelon Services Corporation